General Manager

This is a Full Time Job

Glow - CTRL General Manager

THE ROLE

The General Manager is responsible for all aspects of the entertainment venue and business operations. This is not a remote position.

RESPONSIBILITIES
• Venue Development & Management
• Clearly communicate performance expectations to direct and in direct reports while providing constructive, developmental and consistent feedback
• Oversee and manage performance conversations with direct reports and other members of management timely and effectively
• Create incentives for improvement and development
• Set realistic and attainable goals for department heads and provides encouragement and direction
• Prepare timely and productive performance reviews/feedback
• Oversee all management compensation decisions and ensure decisions are made with parameters of company compensations program
• Ensure that department heads are consistently providing feedback and development to team members
• People Management & Development
• Oversee all management discipline and terminations with HR/Senior Management
• Respond to misconduct/policy violations immediately, consistently and in accordance with company procedures and through investigations and gathering of information
• Follow all company procedures on terminations, including consulting with HR/Senior Management in advance of all terminations, in a professional, unemotional, and respectful manner and ensure all management act the same
• Compliance & Workplace Standards
• Facilitate productive and concise meetings while ensuring positive interaction among all participants, providing the opportunity for voices to be heard
• Encourage open and candid discussions among teams while encouraging debate and positive confrontation among teams
• Shares useful information with other venues and with home office
• Responds promptly to all emails, voicemails or calls from staff, other members of management or home office
• Overall Venue Leadership
• Creates culture and character for venue and work environment through their own conduct as well as by consistent awareness of actions of all managers
• Act as resource for entire venue while ensuring all team members have compassion and empathy forum to raise concerns
• Communicate in a compassionate, yet fair and consistent, manner to all individuals
• Create, inspire and encourage synergy between all venue departments, mediates and resolves disputes and takes an active leadership role in all venue emergencies
• Create, encourage and enforce of and ensure compliance with all company-wide policies and standards
• Partner with Counsel on all venue litigation matters, ensure that all venue permits, certificates and licenses are maintained, up to date and posted as required by law
• Talent Relations
• Understands music industry trends, partners with talent buyer(s) in reaching decisions regarding talent; provides direction to and manages Talent Buyer in selecting and booking talent while analyzing the financial results of the different types of talent choices
• Ensures that needs of artists and industry representatives are met, and the artists receive excellent experience in playing at our venue

QUALIFICATIONS
• 8+ years experience a general manager or operations manager in live events, venues and/or clubs or hospitality industry
• Degree in hospitality, business management, or marketing or related experience
• 8+ years experience of people and team management
• Proficient in budgeting, reconciling and analyzing event operations excel spreadsheets
• Responsible for Alcohol Awareness Training Certification or Equivalent
• Flexible schedule with the willingness and ability to work nights, weekends and holidays

WORK ENVIRONMENT
• Must be able to tolerate loud noise levels & busy environments
• May work in drastic temperature climates
• Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.