General Manager

This is a Full Time Job

LN Venues, General Manager - House of Blues Las Vegas

THE ROLE

The General Manager has full responsibility for all aspects of venue business operations. Recruits, hires, trains and develops Department Heads and Managers; resolves Team Member and Guest conflicts/concerns; complying to workplace standards; communicates; ensures optimal guest experience and guest relations; maintains and enforces all HOB standards and policies; enhances revenues and controls costs.

RESPONSIBILITIES:

I. Venue Recruitment, Development and Management
• Recruitment: Anticipates management hiring needs; interviews appropriately and within HOB guidelines and legal parameters; makes sound and supportable hiring decisions; oversees Associate GM in ensuring that venue recruiting is handled in legal, appropriate and effective manner; consults with Home Office on all Department Head level hiring and compensation decisions before extending offer.
• Development: Clearly communicates performance expectations to direct reports; provides constructive and consistent feedback to Department Heads; confronts performance/conduct issues with direct reports and other members of management promptly and directly; creates incentives for improvement and development; sets realistic and attainable goals for Department Heads and provides encouragement and direction; prepares timely and productive performance appraisals of all Department Heads; oversees Associate GM in preparation performance appraisals for other managers; oversees all management compensation decisions and ensures decisions are made within parameters of HOB Compensation Program; prepares written action or development plans for Department Heads, where appropriate; assesses Department Head competencies in accordance with Performance Development Program; creates and implements Manager Development Plans in accordance with the Performance Development Program; ensures that Department Heads' development goals and objectives are being met; ensures that Department Heads are consistently providing feedback and development to hourly and management Team Members; regularly consults with Home Office on Department Head development issues.
• Discipline/Terminations: Oversees all management discipline and terminations, with HR Manager and Associate; responds to misconduct/policy violations immediately, consistently and in accordance with HOB procedures; ensures that all disciplinary matters are handled after thorough investigation and gathering of facts; ensures that written disciplinary action is taken, as appropriate; ensures follow through on all consequences identified in disciplinary actions; follows all HOB procedures on terminations, including consulting with HR Manager in advance of all terminations; handles all discipline and/or terminations in a professional, unemotional and respectful manner and ensures that all HOB managers do the same; consults with Home Office on all Department Head disciplinary matters or terminations.
• Conflict Resolution: Encourages all Team Members to come forward with work-related issues problems or conflicts; is available/approachable to assist in resolution of disputes; listens empathetically to all involved in issue; remains objective in all disputes; gathers all facts before reaching conclusions; responds promptly to all issues and concerns; strictly follows HOB Open Communication Policy and ensures that all managers create an environment where Team Members are encouraged to raise issues in any productive manner; involves HR in Team Member or management disputes, when appropriate; allows Team Members/Managers to develop resolution when appropriate; handles all issues in a positive, respectful manner.
• Ensuring Compliance With Workplace Standards: Constantly monitors environment to ensure workplace free of discrimination and harassment; responds immediately and appropriately to any issue of workplace harassment; notifies HR of any issues; actively discourages off-color or inappropriate joking, stereotyping or teasing (including any racial, ethnic or sexual slurs), negativity and gossip; maintains a high personal standard of professionalism; acts as a positive role model in both on-duty and off-duty conduct; immediately responds to any suspected illegal or unauthorized activity by HOB Team Members while on duty or on HOB property; protects confidentiality of all HOB and Team Member information; ensures respect for Team Members' privacy.
• Communications: facilitates productive and concise meetings (i.e. department head, manager and all-staff meetings), ensuring positive interaction among all participants; ensures positive inter-departmental communication; keeps all members of management and hourly Team Members apprised of and excited about venue or company-wide happenings; accepts feedback and development in positive, non-defensive manner; encourages open and candid discussion among team; encourages debate and positive confrontation among team; shares useful information with other venues and with home office; responds promptly to all e-mails, voice mails, pages, or calls from staff, other members of management team or Home Office.
• Overall Venue Leadership: Creates culture and character for the venue and the work environment through his/her own conduct as well as by constant awareness of actions of all managers; acts as resource for entire venue; ensures that all Team Members have a compassionate and empathetic forum to raise concerns; ensures prompt response to all Team Member issues; responds in a compassionate (but fair and consistent) manner to all individuals; accepts ultimate responsibility/accountability for actions of all venue management; maintains personal contact/interaction with Team Members of all levels throughout venue; creates and encourages synergy between all venue departments; mediates and resolves disputes among departments; takes active leadership role in all venue emergencies; creates environment where individuals are unafraid to be creative, take risks, express differing viewpoints; while ensuring that all management is supportive (both publicly and privately) of ultimate decisions; monitors enforcement of and ensures compliance with all HOB venue and company-wide policies standards; work cooperatively with General Counsel on all venue litigation matters; ensures that all venue permits, certificates and licenses are maintained, up to date, and posted, as required by law; encourages and fosters positive, cooperative relationship between all venue personnel and the Home Office.
• Manages/Develops Management Team: Accurately assesses individual's strengths/weaknesses; builds an integrated team with individuals of different strengths; exhibits consistent commitment to developing individuals; coaches and develops individuals through positive modeling and consistent, unemotional feedback; ensures all managers are aware of all individual performance/conduct concerns or issues; completes timely performance appraisals for all department heads and ensures department heads do same for their team; motivates management team to achieve venue and corporate goals; holds managers accountable/follows through on consequences when managers' fail to meet HOB standards; builds managers' confidence through constructive feedback, deserved praise and regular recognition; empowers managers by giving clearly- defined results to be achieved, and the tools, information and authority to achi

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