General Manager, Venues

This is a Full Time Job

LN Venues, General Manager - Indianapolis

THE JOB

We are seeking a General Manager to oversee business operations ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies and procedures.

WHAT THIS ROLE WILL DO
• Establish and maintain high standards of customer service for staff, customers and vendors
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
• Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience – expenses include venue fixed expenses, capital project expenses, venue opening project expenses and event-level expenses
• Manage both high-profile events and media partner relationships
• Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
• Recruits, hires, trains and schedules full and part-time employees, and work closely with all subcontractors and/or third-party vendors.
• Develop a strong in-house team to staff the venue
• Promote and establish "rental" events in the venue
• Works closely with Live Nation promoters and operations and provides direction on standards and compliance
• Coordinates and facilitates event set-up with operations
• Performs and executes successful settlement of events
• Performs and executes timely Flash Reports after events
• Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams.
• Coordinates day of event activities and matters
• Excellent working knowledge of Health & Safety
• Implements and complies with the companies' audit procedures
• Ensures that employee performance is monitored and reviewed accordingly
• Management of employee attendance records, for all employees
• Engage with other venues in the market to offer the best crew member experience possible, while ensuring teamwork with other venues and shared crew members
• Be accountable to making operational improvements based on fan, client, and guest survey results
• Set the pace for venue teams in a high-speed environment
• Any other reasonable duties as required by the executive management
• Work closely with key civic governmental departments, as well as interaction with the community in general
• Develop and maintain a positive working relationship both with lease partners and local community organizations
• This position typically supervises a number of exempt and non-exempt positions
• Day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling
• Responsible for meeting staffing levels and budget targets for each event
• Generate Operations costs flash report following each event
• Work with all other departments to help fulfill needed requirements
• Advance each show with tour security directors and fulfill tour security requirements
• On site for each event prior to load in and until load out
• Other duties as assigned

WHAT THIS PERSON WILL BRING
• Minimum 5 years experience as a general manager or operations manager in a hospitality related business
• Must have extensive background in event sales and promotion
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbally and written
• Must have expertise in profitability analysis and budgeting
• Exhibits strong problem-solving skills in long term and immediate situations

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

HIRING PRACTICES
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