Fulfillment Representative

This is a Part Time Job

Fulfillment Representative (Seasonal)

Job Description - Fulfillment Representative

Location: On site - Austin, TX

Division: Front Gate Tickets

Line Manager: Fulfillment Manager

Position Type: Seasonal, Part-Time, Non-Exempt

The Team:

The Job:

The Fulfillment Representative supports Fulfillment Coordinators and Managers by providing assistance on various duties. Representatives conduct tasks related to the fulfillment of individual ticket orders, beginning with order processing and culminating with package shipment in the most innovative, convenient and fan-friendly ways.

This seasonal, part-time position offers flexible scheduling Monday through Friday with shifts from 8am to 5pm. You must be located in Austin, TX as all shifts operate out of our warehouse facility.

What You Will Be Doing:
• Support Coordinators and Managers with multitasking and organizing of festival projects
• Fulfill customer orders by scanning barcodes, reading order details, and matching appropriate number of tickets and/or wristbands
• Maintain fulfillment floor and assist temporary staff in processing orders to ensure accuracy for each customer
• Troubleshoot order discrepancies during fulfillment process
• Assist in training and onboarding of new temporary staff
• Accurate record keeping and data entry
• Complete other projects and duties as assigned

What You Need To Know (or Technical Skills):
• High School Diploma or equivalent
• Experience in event ticketing or fulfillment preferred
• Proficiency using Microsoft Excel
• Business level fluency in English, both oral and written; Bilingual in Spanish a plus
• Able to lift and carry up to 50 pounds unassisted
• Able to work in conditions that are not climate controlled

YOU (Behavioral Skills)
• Strong attention to detail a must
• Energetic, self-starter preferred
• Well organized and prompt
• Comfortable giving directions and supervising others
• Good communication skills, including written and listening
• Able to work in busy, high-pressure environment

LIFE AT TICKETMASTER

We do it all with an intense passion for live events and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment, like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.