Festival Ticketing Associate

This is a Full Time Job

WHO ARE YOU?

Passionate and driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and collaborative. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you, please read on!

THE BRAND MANAGEMENT TICKETING TEAM

The Brand Management Ticketing Team is the get stuff done, turn-problems-into-solutions, make our clients look like the rock stars, driving force within the Live Nation Media & Sponsorship division. We are a collection of resourceful, ambitious, and strategic-minded individuals that thrive in an environment full of variables and unknowns. If you're ready to do the best work of your life, we should talk.

THE JOB

Primarily, the Festival Ticketing Manager, will manage all LN Festival ticket requests and work along side the National/Regional Brand Managers and the Sales team who oversee and manage all client sponsorships, programs, sponsor operations and activities on a Festival level. This includes daily, reporting, submitting of sponsor ticket bank ticket requests, working as an operational liaison between Media and Sponsorship division and the Festival producers, and providing Hospitality to onsite teams.

The Festival Ticketing Manager will be mainly responsible for incremental requests coming in from all peoples in the media and sponsorship division.

WHAT THIS ROLE WILL DO
• Attend weekly/biweekly calls with Festival Producers and Partners
• Managing/Updating Google tracking documents with Festival Producers
• Confirm + Track Employees/Clients/Brands onsite attendance for safety reasons
• Travel Attendance at approx. 8-10 US festivals per year
• Assist with ticket distribution for key Festivals – i.e. managing Sponsorship Will Call
• Onsite Concierge / Client Hospitality where needed
• Assist with submitting/processing of Ticket requests
• Assist with management of ticket distribution (gathering will call names or mailing addresses/creating shipping labels, etc)
• Once orders are processed and fulfilled, lead client communication surrounding ticket access.
• Assist in communication with hotel contacts and management of hotel rooming lists for Employees + Clients
• Manager Rooming lists for internal staff and external clients
• Assist with Festival invoice reconciliation (budgeting, gathering project codes, sending info to BMs post-festival for account plan management, etc)
• Communicating with Brand and Sales teams
• Sending deadline reminders and follow ups, etc
• Be able to work independently and proactively while being detailed oriented and an excellent communicator
• Manage any customer service issues related to clients not being able to access tickets
• Build and maintain excellent relationships with National LN Teams, Sales Teams, and Festival Producers

WHAT THIS PERSON WILL BRING
• 2+ years direct client customer service experience
• Experience with financial management of budgets, forecasting, and the ability to analyze account, trends and deliver insights
• Professional and proactive communication with internal stakeholders and external partners
• Working for a venue or in the live music industry a plus
• Record of success delivering innovative ticketing programs with measurable results
• Superior project management skills including managing multiple projects simultaneously
• Proven ability to work calmly and efficiently under pressure
• Ability to quickly adapt and adjust projects to new expectations & direction
• Proficiency in Microsoft Office applications including Word, PowerPoint, and Excel
• Strong passion for music, including knowledge of current/relevant artists and industry trends

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets

WEALTH: 401(k) program with company match, Stock Program

FAMILY: New parent programs & support including caregiver leave and baby bonuses, infertility support

CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings

OTHERS: Volunteer time off, crowdfunding network

Live Nation's policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable

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