Director of Premium Food & Beverage Operations

This is a Full Time Job

THE JOB

The Premium Director of Food & Beverage will support overall coordination, administration and direction of all Premium Food and Beverage operations in coordination with the Head of Food & Beverage, Head of Amphitheaters, Head of Large Ballrooms and Head of Clubs and in alignment with the mission and objectives and in full accordance with all policies and procedures.

WHAT THIS ROLE WILL DO
• Lead F&B operations at owned and operated venues, ensuring superior guest satisfaction and financial performance.
• Collaborate with the Head of Food & Beverage, Regional F&B Directors, and Premium Managers to develop industry-leading F&B initiatives, programs, and products.
• Work with the Head of Food & Beverage on developing new products, systems, and programs aimed at increasing per-person spending and fan satisfaction.
• Provide training on hospitality excellence, product knowledge, and safety standards to maintain high-quality service.
• Oversee the preparation and presentation of high-end food and beverages, ensuring consistency and attention to detail.
• Collaborate with local, state, and governmental organizations to enforce applicable liquor laws.
• Plan, execute, and deliver premium F&B services in concert venues, including VIP areas, private suites, lounges, and premium seating.
• Curate exclusive, high-end menus tailored to premium clientele, ensuring a memorable dining experience that complements the venue's brand and event atmosphere.
• Lead, motivate, and manage a team of premium service staff, including chefs, servers, and bartenders.
• Identify and implement opportunities to drive revenue growth and maximize premium F&B sales.
• Develop and manage budgets for premium service areas, monitoring costs and identifying areas for efficiency improvements.
• Work with venue operations teams to plan and prepare for new and existing venues. Regularly visit venues, collaborating with operations teams and concessionaires for setup, signage, staffing, and execution of F&B programs.
• Collaborate with the Analytics Team and local management to review and refine programs and special promotions to improve fan patronage, return frequency, and average spend.
• Source high-quality ingredients and premium beverages from vendors and suppliers, ensuring alignment with the venue's brand and guest expectations.
• Promote a culture of character, integrity, and quality to foster long-term growth and profitability within the venue's F&B division.
• Develop and implement VIP and in-seat F&B programs in partnership with the Regional F&B Director and Corporate team, ensuring efficient service and quality products.
• Maintain positive customer and client relations through effective communication.
• Ensure proper training of VIP and in-seat staff and provide guidance on hiring, promotion, and termination of premium services staff.
• Ensure that staff uniforms, food quality, service timeliness, and guest relations meet premium F&B standards.
• Assist staff in their job functions as needed, providing direct interaction with trainers and trainees.
• Uphold and ensure premium F&B standards for Amphitheater, Clubs, and Theaters.

WHAT THIS PERSON WILL BRING
• Ability to work late hours and weekends
• 5 years of management experience in high volume restaurant/live entertainment environment
• Working knowledge of restaurant and bar operations
• Knowledge of state, federal and local liquor laws, retail operations, computers
• Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
• Point of Sales knowledge, preferably Appetize, Shift4, Micros, Square
• Some college or college degree

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match


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