Director of Client Services

This is a Full Time Job

THE JOB

VIP Nation is looking for a highly motivated and organized individual to be a critical part of the client service team in the organization. This individual will be a self-starter and leader, guiding team members on the road to meet and exceed expectations of artist and clients.

WHAT THIS ROLE WILL DO
• Build VIP Program budgets, package descriptions, pricing, pitch decks for agents and managers
• Liaise with agents and managers for all details of the VIP program
• Oversees all aspects of VIP program, set up and tour logistics from inception to execution:
• Works with ticketing for package set up on TM/VIPN/Venue Platforms, oversees ticket releases
• Works with project manager/fulfillment for merchandise creation and design ideas
• Hires touring staff, submits payroll for each tour
• Coordinate with touring and artist / management teams for advertising and promotion of VIP packages, including socials and email newsletters
• Oversee fan communication
• Creation and advocacy of general VIP Nation policies as it applies to in-office systems and event execution
• Submits décor, ambience and merchandise deck ideas for approval with management
• Oversees daily rep expenses for proper budgeting
• Evaluate customer service solutions and practices
• Able to manage multiple clients at once in fast paced environment
• Reviews and submits invoices for payment
• Reviews settlements with finance

WHAT THIS PERSON WILL BRING
• 5-10 years of touring, event and/or artist management experience
• Experience managing Live Event Operations; experience in VIP package fulfillment and operations a plus
• Excellent budgeting and project management skills
• Strong reporting and analysis skills as well as overseeing large-scale budgets
• Experience pitching, discussing and executing sales proposals
• Superior communication skills and experience with crisis management
• Proficiency in merchandising and production planning
• Must have valid passport and be available for domestic and international travel

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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