Community Management Coordinator

This is a Part Time Job

LN Concerts, Community Management Coordinator - Temp

WHO ARE YOU?

You're a proactive, fan-first communicator who thrives on building community and nurturing connections. You have a natural instinct for spotting fan questions, concerns, and meaningful moments-and you know how to respond with the right tone and empathy. You balance attentiveness with efficiency, ensuring no comment or message goes unanswered, while escalating critical issues to the right teams. You are data-aware, able to identify patterns in community sentiment, feedback, and frequently asked questions. You're organized, adaptable, and energized by rapid-fire environments-especially live events. Colleagues know they can count on you to represent fans' voices authentically and with passion.

WHAT THIS ROLE WILL DO
• Monitor and engage with fan comments, direct messages, and mentions across platforms (Facebook, X, Instagram, TikTok, etc.), ensuring timely and on-brand responses.
• Manage social email and messaging channels-answering questions, resolving issues, and escalating when needed.
• Act as the voice of Live Nation and partner brands in public-facing interactions, maintaining a friendly, professional tone.
• Escalate ticketing issues, venue questions, safety concerns, or misinformation to ticketing, operations, or PR teams.
• Support community sentiment reporting-flag patterns, topical discussions, feedback trends, and highlight fan moments.
• Collaborate with Social Content, Ticketing, Customer Support, and Operations teams to close the feedback loop.
• Provide on-site, real-time community monitoring and engagement during live events (festivals, concerts, tours), including nights and weekends.
• Help develop and maintain community guidelines, response templates, and training support.
• Assist in recruitment and onboarding of community team members, providing coaching on platform best practices.

WHAT THIS PERSON WILL BRING
• 1–3 years of experience in community management, social media customer service, or direct fan engagement roles-ideally in live entertainment or events.
• Strong knowledge of major social platforms (Facebook, Instagram, X, TikTok, etc.)-and experience using moderation or engagement tools (e.g., Hootsuite, Sprinklr).
• Excellent written communication and grammar-comfortable writing conversational responses in a brand voice.
• Empathetic listener with strong emotional intelligence-able to diffuse issues and guide fans toward solutions.
• Organized and process-driven-capable of managing multiple conversation threads and reporting trends.
• Ability to work flexible hours, including nights and weekends during event activations.
• Experience on-site at concerts/festivals or understanding of event workflows is a plus.
• Familiarity with escalation processes and cross-functional collaboration.
• Passion for fan experience, live events, and community connection.

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is:
$25.00 USD - $31.25 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.