Client Support Specialist

This is a Part Time Job

Client Support Specialist (PT)

The role:

The Ticket Manager directs and oversees the internal control of daily operations of the ticketing for various events on behalf of Ticketmaster. The Ticket Manager also works on-site at the venues, based on the event date. This role is highly visible; the Ticketing Manager interacts with sponsors, vendors and clients – internally within Ticketmaster and externally with venues & promoters.

What the job is:
• Foster and maintain strong working relationship with artist management & the non Ticketmaster venues the tour is playing in
• Train all venue staff where specific artists are playing.
• Assure best practices are being maintained
• Work with key clients and Ticketmaster personnel to set up events, manage inventory, maintain seating manifests, maintain financial records, and manage the preparation, presentation, and settlement of all event box office statements
• Advise and assist with the implementation, reporting, and generating of event reports using the TM system
• Work closely with internal Ticketmaster departments such as Marketing, Accounting, Ticket Centers, Customer Service and the Event Management teams
• Develop and maintain documentation and training material on Box Office policies and procedures
• Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests, and train all Box Office personnel in customer service standards
• Assure the onsales occur without challenges
• Other duties and special projects as assigned

What a qualified candidate should possess:
• Ability to travel 30% of the time
• 5+ years Ticketing experience is required
• 3+ years management experience strongly preferred
• Knowledge of the Ticketmaster Host, TMOne, AccessManager and Presence systems is preferred
• Cash handling experience
• Experience in scheduling staff members
• Must be able to work well independently and to manage, train, and motivate others
• Must be comfortable working in a satellite office environment
• Excellent verbal and written communication and documentation skills required
• Must be able to successfully handle multiple priorities in sometimes high stress situations
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment
• Candidate must also have the ability to work with the public and possess conflict resolution skills Proficiency with Microsoft Office including Word, Excel, Outlook, PowerPoint and other Windows applications required

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.