Box Office Manager

This is a Full Time Job

LN Venues, Box Office Manager - Punch Line Houston

THE JOB

This position will manage the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for all Live Nation owned & operated and third-party venues, as necessary.

WHAT THIS ROLE WILL DO

Managerial Duties
• Serve as the main Ticketing contact for all events at the venue(s) or locations assigned
• Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
• Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel
• Ensure all Box Office staff adheres to the company's ticket operations policies and procedures
• Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
• Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)
• Create a positive & collaborative working environment and maintain staff morale
• Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise

Event Management
• Build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software
• Assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details
• Work with the Marketing, Production and Talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion
• Assist with the monitoring of all ticket inventory
• Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue
• Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue
• Ensure ADA Compliant Ticketing Practices

Accounting/Financial Duties
• Maintain accurate Box Office accounting records and archives
• Ensure venue Box Office staff adheres to company's cash handling policies and procedures
• Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
• Responsible for the preparation of all Box Office settlement reports on event nights
• Actively participate in event settlements, as needed

Other Duties
• Monitor all ticketing software and hardware and report any issues immediately
• Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
• Keep current with all key ticketing trends in entertainment industry
• Attend all relevant meetings, discussions, and conferences as the venue's ticketing lead
• Any additional duties as assigned by leadership

WHAT THIS PERSON WILL BRING
• Bachelor's degree from an accredited university or comparable work experience
• 2-3 years' experience as a Box Office manager or representative, including management level work experience
• Strong knowledge of customer service, computer operations, and accounting/cash management procedures
• Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
• Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
• Ability to communicate respectfully with diplomacy across all levels of business is essential
• Excellent oral and written communication skills
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
• Ability to work evening and weekend hours, based on the needs of daily business operations
• Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.