Backstage Experience Coordinator

This is a Part Time Job

BACKSTAGE EXPERIENCE COORDINATOR

Seasonal, Part-Time

Live Nation is seeking a Backstage Experience Coordinator for the White River Amphitheatre! The position will report directly to the venue General Manager.

THE ROLE:

The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue designed programs to support local production and touring personnel. The Backstage Experience Coordinator will maintain back of house expectations and backstage division-wide goals while ensuring that our Artist Commitment is met or exceeded.

This role will act as a hospitality-focused position ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.

STARTING PAY FOR THIS POSITION IS $22.00 HOURLY.

WHAT THIS ROLE WILL DO :
• In partnership with the venue General Manager, the Backstage Experience Coordinator is responsible for administering various Live Nation and venue designed programs to support local production and touring personnel.
• The Backstage Experience Coordinator will maintain back of house hospitality expectations and backstage division-wide goals.
• The Backstage Experience Coordinator will meet and greet the tours upon arrival to the venue and be available to assign dressing rooms and is the point of contact for all hospitality needs.
• Where possible -- wash, dry and fold all tour laundry as well as hand and bath towels. The Backstage Experience Coordinator will check dressing rooms periodically throughout the day to tidy up and collect any towels to be washed.
• Partner with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist's and touring personnel's expectations.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.
• Will be the backstage brand ambassador and the face of the service culture program.
• Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team and Venue GM.
• Research best practices and collaborate with the Artist Services team and Venue GM to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.
• Work with Production Managers and Catering Teams to help facilitate advances.
• Pre- and post-show walk through with checklist to make ready all backstage Artist and Touring crew areas and notate any damage to be repaired.
• Oversee all dressing room and bus stock, including after-show meal coordination.
• In coordination with the General and Production Managers, co-manage any applicable backstage program budget and process vendor invoices.
• Will act as the lead in maintaining metrics and sharing information with the Artist Services Team, tracking historic data on Tours and details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue.
• Partner with the venue's Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.

WHAT THIS PERSON WILL BRING:
• Must be able to maintain composure around high profile artists/guests and work in an often hectic and loud environment.
• Must have strong organizational, time management and multi-tasking skills.
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
• 1 year plus of backstage/production/hospitality experience is preferred
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Public speaking or meeting facilitation skills is a plus.

The expected compensation for this position in Washington is:
$17.60 USD - $22.00 Hourly
** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Washington Equal Pay and Opportunities Act. It is estimated based upon what an individual working in this position in the state of Washington would be paid . It assumes that the candidate will be in Washington or perform the position from Washington. Similar positions located outside of Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Washington Law, a potential new employee's salary history will not be used in compensation decisions.