Backstage Coordinator

This is a Part Time Job

WHAT THIS ROLE WILL DO

Job Functions:
• In partnership with the venue Production team, the Backstage Experience Coordinator is responsible for administering various Live Nation and venue designed programs to support local production & touring personnel.
• The Backstage Experience Coordinator will maintain back of house hospitality expectations & backstage division-wide goals.
• The Backstage Experience Coordinator will meet & greet the tours upon arrival to the venue and be available to assign dressing rooms and is the point of contact for all hospitality needs.
• Where possible, wash, dry and fold laundry as well as hand and bath towels. The Backstage Experience Coordinator will check dressing rooms periodically through the day to tidy up (or assign a porter to complete this).
• Partner with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist's and touring personnel's expectations.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.
• Will be the backstage brand ambassador and the face of the service culture program.
• Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team, Production & Venue GM.
• Research best practices and collaborate with the Artist Services team & Venue PM to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.
• Work with Production Managers & Catering Teams to help facilitate advances.
• Pre and post show walk through with checklist to make ready all backstage Artist & Touring crew areas and notate any damage to be repaired.
• Oversee all dressing room and bus stock, including after-show meal coordination.
• In coordination with the General and Production Managers, co-manage any applicable backstage program budget and process vendor invoices.
• Will act as the lead in maintaining metrics and sharing information with the Artist Services Team, tracking historic data on Tours & details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue.
• Partner with the venue's Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.
• This individual may also be responsible for making production runs for the tour on select shows where this is needed.

WHAT THIS PERSON WILL BRING

Qualifications:
• Must be able to maintain composure around high profile artists/guests and work in an often hectic and loud environment.
• Must have strong organizational, time management and multi-tasking skills.
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
• 1 year plus of backstage/production/hospitality experience.
• 2-3 years plus of work experience in a comparable role.
• 1-2 years plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.
• Public speaking or meeting facilitation skills is a plus.

HIRING

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