IT Support Desk Technician
Legendary Entertainment
Burbank, CAThis was removed by the employer on 2/26/2026 5:52:00 PM PST
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This is a Full Time Job
Description
Position Title: IT Service Desk Technician
Location: Burbank, California (In-Person)
Reporting To: Manager, IT Service Desk
Summary
Legendary is looking for a service desk technician with excellent problem-solving, communication and interpersonal skills to join the Service Desk team. The ideal candidate will successfully demonstrate patience, a positive, customer-friendly attitude, and the ability to work in a team environment. In addition, they should have a passion for technology and a desire to learn and grow quickly in a fast-paced environment.
Responsibilities
• Diagnose, support, maintain, and troubleshoot Windows and Mac computers, software, and printer issues over multiple channels (ticketing system, chat, phone, email, etc.).
• Provide support for users, including office and remote employees.
• Configure and deploy Computers for new employees (account creation, software installation, etc.).
• Install and configure workstation, telephony, video, and mobile hardware/software as required.
• Install and configure application and operating system software and upgrades.
• Troubleshoot and repair hardware, network connectivity, and telecommunication issues.
• Maintain call records, notes, and logs, and record resolution details.
• Maintain hardware and software inventory.
• Remove old equipment and performing data migration to new machines.
• Configure and support various AV equipment in Executive offices, conference rooms, and multi-purpose rooms.
• Support for business applications/platforms, such as MS Office, Adobe, Box, Zoom, iOS, Android.
• Install and test software and computer-related equipment.
• Other related duties per need and management direction.
Requirements
• Computer Science, Engineering or related degree, or equivalent work experience preferred
• Experience working with file collaboration, desktop productivity, and telecommunications services
• Familiarity with Conference Room A/V Equipment
• Excellent communication, documentation, and customer service skills
• Ability to work effectively both individually and as part of a team
• Knowledge of ITIL/ITSM best-practices
• Previous Customer Service and/or Service Desk experience preferred
• Ability to articulate technical issues to non-technical staff and/or business leadership
