IT Support Desk Technician
Legendary Entertainment
Burbank, CAThis is a Full Time Job
Description
Position Title: IT Service Desk Technician
Location: Burbank, California (In-Person)
Reporting To: Manager, IT Service Desk
Summary
Legendary is looking for a service desk technician with excellent problem-solving, communication and interpersonal skills to join the Service Desk team. The ideal candidate will successfully demonstrate patience, a positive, customer-friendly attitude, and the ability to work in a team environment. In addition, they should have a passion for technology and a desire to learn and grow quickly in a fast-paced environment.
Responsibilities
• Diagnose, support, maintain, and troubleshoot Windows and Mac computers, software, and printer issues over multiple channels (ticketing system, chat, phone, email, etc.).
• Provide support for users, including office and remote employees.
• Configure and deploy Computers for new employees (account creation, software installation, etc.).
• Install and configure workstation, telephony, video, and mobile hardware/software as required.
• Install and configure application and operating system software and upgrades.
• Troubleshoot and repair hardware, network connectivity, and telecommunication issues.
• Maintain call records, notes, and logs, and record resolution details.
• Maintain hardware and software inventory.
• Remove old equipment and performing data migration to new machines.
• Configure and support various AV equipment in Executive offices, conference rooms, and multi-purpose rooms.
• Support for business applications/platforms, such as MS Office, Adobe, Box, Zoom, iOS, Android.
• Install and test software and computer-related equipment.
• Other related duties per need and management direction.
Requirements
• Computer Science, Engineering or related degree, or equivalent work experience preferred
• Experience working with file collaboration, desktop productivity, and telecommunications services
• Familiarity with Conference Room A/V Equipment
• Excellent communication, documentation, and customer service skills
• Ability to work effectively both individually and as part of a team
• Knowledge of ITIL/ITSM best-practices
• Previous Customer Service and/or Service Desk experience preferred
• Ability to articulate technical issues to non-technical staff and/or business leadership
Salary/Benefits
$50,000.00
- 55,000.00
per year
$50,000 - $55,000 /year USD
The actual base salary offered depends on a variety of factors.
Benefits
• Health insurance coverage
• Employee wellness programs
• Life insurance
• Disability insurance
• Retirement savings plan
• Paid time off (PTO)
• Year-round paid holidays
Additional Information
Legendary Entertainment is a leading media company with divisions in film (Legendary Pictures), television and digital (Legendary Television and Digital Media), and comics (Legendary Comics), dedicated to owning, producing, and delivering content to worldwide audiences. The company has built a library of marquee media properties and established itself as a trusted brand that consistently delivers high-quality, commercial entertainment, including some of the world's most popular intellectual properties. In aggregate, productions associated with Legendary Pictures have realized grosses of more than $20 billion worldwide at the box office.
