Trainee - Food, Beverage & Retail Operations

This is a Full Time Job

Job Title: Trainee – Food, Beverage & Retail

Job Summary: Supports the Senior Director of Food, Beverage & Retail in overseeing the organization's relationship with Aramark Sports & Entertainment. This role focuses on game day and live event operational oversight across concessions, retail, and overall fan experience

Position Accountabilities/Responsibilities:
• Serve as a team resource for concessionaire operations across all dining and retail areas, including general concessions, in-seat service, premium spaces, suites, group areas, and team store operations.
• Conduct pregame operational rounds to verify menu board accuracy, assess line flow and queuing, and ensure cleanliness and overall stand readiness; continue monitoring and addressing these areas throughout games and live events.
• Analyze fan satisfaction surveys and feedback to identify trends and ensure service and operational standards are met.
• Collaborate with Ticket Sales & Operations, Guest Experience, Stadium Operations, and Corporate Partnerships to support and fulfill food and beverage needs for games and live events.
• Assist in testing and validating ticket offers and discounts to help ensure proper functionality across POS platforms.
• Represent the Kansas City Royals in a positive and professional manner during home games and live events.
• Support additional projects and assignments as needed.

Position Qualifications, Skills, and Experience Required:
• Availability to work a flexible schedule, including home games, live events, nights, weekends, and holidays.
• Strong organizational, time management, and problem-solving skills.
• Ability to thrive in a fast-paced environment, manage multiple priorities, and meet deadlines.
• Effective written and interpersonal communication skills.
• Detail-oriented with a strong customer service mindset.
• Team-oriented with the ability to work independently when needed.
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
• Preferred: prior experience in foodservice, retail, or live event operations.

Physical Requirements:
• Ability to lift items weighing as much as 15 pounds
• Must be able to work in a seated position for majority of workday
• Must be able to be productive utilizing a computer keyboard and telephone
• Must be able to be productive in a work environment where the noise level can be high at times
• Specific vision abilities include close vision and ability to adjust focus
• Must be comfortable walking to navigate the facility to access the office, concourse, etc.
• Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee frequently is required to sit for long periods of time; walk; use hands, handle, or feel.