Supervisor-Usher
Kansas City Royals
Kansas City, MOThis was removed by the employer on 4/29/2021 6:31:00 PM PST
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Full Time Job
Job Summary: This position is responsible for ensuring a comfortable and enjoyable experience for guests visiting Kauffman Stadium. This includes training and supervising ballpark Ushers, who are responsible for maintaining a safe and enjoyable experience for guests and safely and accurately showing fans to designated seating areas.
Accountabilities:
• Maintain a safe and guest-friendly environment and enforce company policies
• Train and supervise Ushers
• Responsible for department personnel paperwork including disciplinary and payroll
• Responsible for scheduling employees and approving payroll using ABIMM, when needed
• Listen to guests & help address any concerns they may have
• Seek out opportunities to talk with guests & get to know season ticket members
• Be ''aggressively friendly'' to all guests
• Other duties as assigned
Requirements:
• Two years of supervisory experience preferred
• 5 years Guest Service experience preferred
• Experience with ABI Payroll System preferred, but not required
• Available to work all home games, including holidays, weekends, and evenings
• Able to work in high-pressure environment
• Professional demeanor and excellent verbal and written communication skills required
• Must be team-oriented, extremely outgoing, and motivated
• Must be able to stand for long periods of time
• Must have availability on days, nights, weekends, and holidays
EOE/M/F/D/V