Specialist-Game Day Mobile Ticketing

Part Time Job
Job Summary: The Game-Day Mobile Ticketing Specialist is responsible for handling and resolving mobile ticketing related issues around Kauffman Stadium during games and/or events. They will have the knowledge and understanding of mobile ticketing, MLB Ballpark app, and other related ticketing apps. They are responsible for assisting guests with accessing, transferring and accepting tickets prior to entering Kauffman Stadium.

Accountabilities:
• Engage with all guests in a professional, enthusiastic, and friendly manner
• Assist fans with common Ballpark app issues and questions including but not limited to:
• Verifying accounts
• Accessing tickets
• Forwarding and accepting forwarded tickets
• Efficiently resolve questions and concerns related to mobile tickets while upholding high standards of customer service.
• Assist nearby ticket sellers with guest questions regarding the MLB Ballpark App
• Other duties as assigned

Requirements:
• At least 1 year of Customer Service or related experience
• Must have a flexible schedule and be available to work all game-days including weekends, holidays, and nights
• Must be able to work in outdoor conditions
• Knowledge and experience of mobile ticketing and related apps preferred
• Great communication skills and patience
• Strong attention to detail
• Exemplary problem solving skills
• Energetic and enthusiastic
• This position is part-time, working on event days only

EOE/M/F/D/V