Front Desk Assistant

This is a Full Time Job

Job Title: Urban Youth Academy – Front Desk Assistant

Job Summary: This position will be housed at the Urban Youth Academy and plays a vital role in creating a welcoming, safe, and professional environment. Serving as the first and last point of contact for guests, this position is essential to delivering a positive guest experience. The role includes greeting visitors, providing information, responding to inquiries, and supporting daily operations while maintaining a high standard of customer service.

Position Accountabilities/Responsibilities:
• Greet and welcome all visitors during Academy operating hours, clearly communicating daily schedules and directing guests to appropriate locations.
• Serve as a clear and effective communicator to help manage multiple activities occurring throughout the facility and minimize confusion.
• Answer incoming phone calls, take accurate messages, and relay them to the appropriate staff members.
• Monitor security camera systems and maintain general awareness of individuals entering or present within the Academy.
• Receive, log, and distribute incoming packages and mail.
• Utilize the lobby display system and TripleSeat scheduling software to track daily events and activities.
• Ensure that teams, groups, and event participants are assigned to and using the correct fields or spaces.
• Assist with Crown School field trips, including welcoming school groups, coordinating check-in procedures, directing buses and participants, and assisting with set-up and tear-down to ensure a positive, organized, and efficient visit.
• Demonstrate knowledge of UYA programming to answer questions from parents and guests, including sports offerings, age eligibility, and session schedules.
• Ensure all guests-including program participants, contractors, and visitors-properly sign in using the iPad at the front desk or designated QR codes throughout the Academy.
• Assist in resolving minor issues or conflicts, referring concerns to a full-time staff member when appropriate.
• Maintain cleanliness and organization of the front desk area, lobby, and concessions stand.
• Represent the Kansas City Royals and the Urban Youth Academy in a professional and positive manner at all times.

Position Qualifications, Skills, and Experience Required:
• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Excellent customer service and relationship-building abilities.
• High level of organization and attention to detail.
• Ability to follow instructions and perform duties as assigned.
• Dependable, trustworthy, and professional in appearance and conduct.

Physical Requirements:
• Ability to lift items weighing as much as 25 pounds
• Must be able to work in a seated position for majority of workday
• Must be able to be productive utilizing a computer keyboard and telephone
• Must be able to be productive in a work environment where the noise level can be high at times
• Must be comfortable walking to navigate the facility to access the office, concourse, etc.
• Must be able to work extended hours and/or weekends as required by deadlines and event scheduling
• The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.