Digital Guest Services Representative
Kansas City Royals
Kansas City, MOThis was removed by the employer on 2/22/2019 5:19:00 AM PST
Not to worry we have many other jobs on the site;
Browse all jobs
Browse the Assistant and Entry Level Category
Browse the Marketing Category
Browse the Sports Category
Search for Digital Guest Services Representative jobs in Kansas City-MO
Search all Digital Guest Services Representative postings
Part Time Job
Part-time/Seasonal
Job Summary: Monitors social media and digital communication platforms in real-time during Kauffman Stadium games and major events to provide assistance and service recovery to guests.
Accountabilities:
• Monitor live tweets, the texting assistance program, Royals guest services email inbox, and other digital communication platforms during Kansas City Royals games and Kauffman Stadium major events
• Respond to guest feedback and special requests via digital platforms while providing an outstanding customer service experience
• Respond to guest services phone calls during games and events
• Assist the Guest Experience Specialist with the review and responses of the Digital Gameday Experience Surveys during shift when needed
• Assist the Guest Experience Specialist with entering incident reports into ABIMM
• Other items assigned as necessary
Requirements:
• High school degree required. Prefer candidate pursuing a college education and career in sports management, business or hospitality services
• Must have good knowledge and operating skills with computer programs
• 1 – 2 years Guest Service experience preferred (e.g. hospitality, entertainment, retail)
• Must be available to work all home games remaining in the season
• Professional demeanor and excellent verbal and written communication skills required
• Must be team-oriented, extremely outgoing and motivated
EOE/M/F/D/V