General Crew - Live Event

This is a Full Time Job

Position: General Crew
Reports To: Show Manager and Operations Manager

Job Summary: As a Jurassic Quest crew member you will contribute to the customer experience by providing the highest level of customer service, ensuring that all guests are treated with respect. You play in integral role in creating joyous memories for families by promoting togetherness and learning. In addition to being the face of the company, crew members will partake in the load in and load out of the tour and adhere to health and safety protocols. This position requires extended periods of prolonged standing and working on your feet. 100% travel is required for the role.

What you'll be doing:

Load in/Load out - Set up & Tear down of the show. This may include assisting in unloading/loading semi-trucks, operating heavy lift equipment, staging exhibit scenes, setting up rides and inflatables, regularly cleaning assets, assembling other stations and activities and basic electrical systems installation. This is a labor-intensive task that involves actively standing, walking, lifting, bending, working around heavy machinery while working in all climates.

Show Days: Engaging with customers in a variety of different roles. Our general crew will need to remain flexible to work between tasks including providing breaks for temporary event staff.

Performers:
o Show Host - Hosts multiple 15-minute shows throughout the event day. Shows are interactive with guests and Raptor costume characters.?
o Baby Dinosaur Puppeteer - Provides atmosphere and meet-and-greet with guests while puppeteering a baby dinosaur.?
o Fossil Expert - Engage guests with our real and replica fossils. Training, script and dinosaur resources are provided, but curious kids will ask you questions, so any existing dinosaur knowledge will come in handy.?
o Utah Raptor (costume character) - Performs 15-minutes shows throughout each event day. May cover speaking roles or customer service positions.
o Public Relations - Supporting Public Relations on media campaigns with local networks

Retail: Interacting with guests and operating on-site retail sales per company standards and demonstrating product and updating visual displays as needed.

Quest Ambassador: Congratulate guests on completion of The Quest scavenger hunt, provide prizes and offer to take their photo to commemorate their achievement.

Customer Reviews Request feedback about their experience.

Green Screen Photo Attendant: Take photos of guests and use photography software to remove and replace backgrounds from green screen photos.

Ride Operations: Operating the attraction equipment, including loading and unloading passengers, operating the ride, monitoring safety equipment, and communicating with guests.

Bounce House Supervision: Oversight of the attraction equipment and queue, assisting with loading and unloading as needed, monitoring safety equipment, and communicating with guests.

Admissions: Greet and welcome guest and provide exhibit information. Assist in the sale of tickets, performing cashiering duties and handle general inquiries about admissions and ticketing procedures and policies.

Other duties as assigned

Bonus points if you have the following:
• Passport (we occasionally travel to Canada)
• Experience in a retail environment
• Experience performing in front of an audience