Jukin Media, Inc.Culver City, CA
Full Time Job
The Community Manager is responsible for acting as our O&O brands advocate (FailArmy, The Pet Collective, People Are Awesome, etc.) with the fan community across multiple digital/mobile platforms and social media channels. The Community Manager is an expert in learning a brand's voice and adapting to each platform's best practices to constantly enhance and engage the conversation within the fan community.
The ideal candidate is a clever writer, has excellent task management skills, and in-depth experience with managing social media and online communities, understanding who they are, and encouraging them to take action.
Reports to: Brand Manager
Relationships: The Community Manager collaborates with Audience Development, Production, Marketing, Creative Development, Analytics
-Serve as the fan-facing representative of Jukin Media's O&O Brands and communicate on behalf of the brand across multiple channels (social platforms, newsletters, messaging apps, etc.)
-Be an advocate to stimulate online conversations and interact with fans & customers to nurture community and user engagement
-Develop strong understanding of our audience segments and community profiles
-Migrate the appropriate audiences to top priority platforms, products, and content
-Collaborate with internal and external stakeholders to develop and execute contests, launches, and user generated video submission programs
-Network with community members and identify community champions to elevate
-Use social media management and analytics tools to measure key metrics, community sentiment, and respond to fan & customer concerns
-Liaise with audience development team to ensure responses maintain the brand voice and provide feedback loop for audience sentiment
-Identify and collaborate with influencers to develop ongoing partnership opportunities
-Recommend and implement new community features as appropriate
-Monitor trends, audience shifts, and new tools on platforms and in the larger digital media space, sharing with and teaching the wider group
-Minimum 3+ years experience in brand communications, programming and/or community management for digital publisher brand, platform, social media, MCN, media agency
-Strong expertise in current and emerging social and OTT platforms (ex. Facebook, YouTube, Instagram, Twitter, Twitch, Sanpchat, etc.)
-Experienced and active in online groups as well as building community
-Deep knowledge of channel management, publishing calendars, reporting & analytics
-Highly organized and detail-oriented with excellent interpersonal and communication skills
-Ability to work efficiently in a fast-paced start-up environment and execute flawlessly
-Must be a tech savvy, team-oriented, and resourceful professional
-Enthusiasm for viral UGC content and YouTube Certified is a plus
-Los Angeles-based only
Jukin believes the future of storytelling is user generated. The company discovers, acquires, licenses, and produces the most compelling stories and experiences from UGC across the world. With offices globally in Los Angeles, New York, London, and Sydney, Jukin is the trusted global leader in user generated entertainment.
Jukin owns and operates digital channels such as FailArmy, People Are Awesome, and The Pet Collective, and produces digital and linear programming for syndicated outlets all over the world.
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