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2 jobs found.
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1.  Employee Service Center Supervisor
MSG Entertainment
Market: New York Location: New York (Manhattan), NY
Jun 1, 2026
Full Time Job The Employee Service Center (ESC) Supervisor oversees daily operations within the Employee Service Center, owning HelpDesk performance, queue management, and service levels. The Supervisor manages ESC Leads, who directly support and guide Employee Service Center Representatives, while serving as the primary escalation point for complex employee issues. The Supervisor also partners with business …
2.  Employee Service Center Lead
MSG Entertainment
Market: Las Vegas Location: Las Vegas, NV
May 11, 2026
Full Time Job The Employee Service Center (ESC) Lead contributes to consistent, high-quality service delivery and supports and manages a team of Employee Service Center (ESC) Representatives. This role balances hands-on case work with peer guidance, reinforcing standard processes, compliance, and service expectations. The Lead shares best practices, escalates risks or gaps, and partners with ESC leadership to…