Director of Operations
ITV AmericaSherman Oaks, CA
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How do I hire a Director of Operations? ITV America, is the largest independent producer of non-scripted content in America through its production companies Leftfield Pictures, Sirens Media, High Noon Entertainment, Thinkfactory Media, ITV Entertainment and our scripted business, ITV Studios America. ITV America produces leading content including Hell's Kitchen, Queer Eye, Pawn Stars, Fixer Upper, and Real Housewives of NJ.
o Manage facilities (including inventory control for kitchen, office, bathrooms) and office services staff.
o Ensure facility is clean and clutter-free.
o Build effective relationships with ITV staff to learn about operational issues before they are logged as trouble tickets.
o Partner with HR, IT, and Post Production to help support internal office moves and expansions, as well as external moves to new facilities in the LA area.
o Track office space use and enforce SOP for LA facilities using floor plans and various systems.
o Manage and maintain the storage facilities (including inventories) for archiving Accounting, HR and Production files, as well as legacy media.
o Monitor building systems and troubleshoot problems with Superintendent.
o Maintain relationships with the landlord, and building staff as the primary liaison.
o Maintain safety protocol and evacuation procedures for the facility as required by building management and the company.
o Schedule, coordinate, and verify quality of repairs (e.g. electricians, furniture vendors, plumbers).
o Manage shipping vendors - enforcing ITV's shipping and receiving SOP. Liaise with building staff to facilitate deliveries and shipments.
o Maintain security/building access control database.
o Manage and coordinate parking passes and access for staff.
o Maintain and schedule use of any company-owned vehicles.
o Manage routine maintenance for HVAC systems. Coordinate maintenance and repair fixes with vendor.
o Manage cleaning crew - ensuring quality of service.
o Manage special projects as directed by EVP of Operations.
o Operations management, facilities management, project management, data management, vendor management.
o 5+ year in a production environment.
o Strong interpersonal skills and the ability to work effectively across all levels of the organization and handle each request with discretion, tact and diplomacy at all times.
o Patience, tolerance and resilience are key skills.
o Proactive, self-starter that is able to manage and operate effectively with little supervision.
o Ability to help evolve the company's operational procedures and implement improved processes.