Senior Manager, Ancillary Operations

This is a Full Time Job

Vibee - Senior Manager, Ancillary Operations

THE ROLE
Vibee is seeking an experienced Senior Manager, Ancillary Operations to oversee and optimize all ancillary program revenues and inclusion components for our destination experience packages. This role will be pivotal in managing the financial aspects, and promotional strategies related to add-ons such as additional experiences, souvenir or collectible items, VIP gift components, wellness kits, and welcome amenities. This role will also be responsible for sourcing, managing and training our Production Ops Coordinators. This role will report to the Sr. Director, Global Experiences...

RESPONSIBILITIES
Including but not limited to:

Revenue Management
• Manage and optimize ancillary program revenues, including financial oversight, budget management, and commission negotiations.
• Coordinate with finance for accurate sales reporting, invoice verification, and commission reconciliation.
• Drive Data-Driven Decision Making: Analyze performance metrics, guest experience feedback, and market trends to inform business decisions, identify growth opportunities, and optimize existing offerings.
• Develop and Execute Commercial Ancillary Strategy: Define and implement strategic plans for each ancillary product, including pricing, promotions, and product enhancements, aligned with brand positioning and guest experiences and expectations.

Partnership Development
• In collaboration with the Director of Partnerships, identify opportunities for affiliate partnerships or sales opportunities with external organizations or individuals.
• Identify and solicit new partners to enhance program inclusions, negotiating terms and commissions for sales of package add-ons.
• Maintain relationships with existing partners, ensuring mutual growth and satisfaction.
• Manage Vendor and Partner Relationships: Negotiate and manage contracts with third-party providers, ensuring service quality, cost-effectiveness, and alignment with brand standards and guest experience goals.

Project and Operational Execution
• Lead and support the Production Ops Coordinators team by setting clear priorities, monitoring workloads, and ensuring daily operational tasks are executed efficiently to meet production timelines and quality standards.
• Coordinate cross-department communication between Production, Operations, and key stakeholders to resolve issues quickly, streamline processes, and maintain alignment on schedules, deliverables, and operational goals.
• Track performance and improve workflows by monitoring key metrics, identifying process gaps, and implementing operational improvements that enhance team productivity, accountability, and overall production efficiency.
• Collaborate with cross-functional teams to plan, design, and execute ancillary program elements, ensuring alignment with brand standards and customer expectations.
• Utilize project management tools to maintain detailed project timelines, track progress, and communicate updates to stakeholders.
• Coordinate the execution of ancillary program elements, including hiring and managing contract team members for fulfillment and kitting of gift bags, shipping operations, and onsite distribution.
• Oversee inventory management processes, ensuring accurate tracking and timely replenishment of stock.

Logistics and Onsite Management
• Manage logistical operations for ancillary program elements, including venue logistics, setup, and onsite coordination during events, when required.
• Ensure smooth operation of all ancillary services, troubleshooting issues as they arise and maintaining a high standard of service delivery.

Marketing and Promotion
• Work closely with the Marketing Department to develop promotional strategies for ancillary program elements, ensuring alignment with brand objectives and maximizing exposure.
• Partner with the Marketing Department to create compelling marketing materials and campaigns to drive sales and engagement with package add-ons.

Financial Administration
• Monitor and analyze financial performance of ancillary revenue streams, providing regular reports and insights to senior management.
• Ensure compliance with financial policies and procedures, including budget adherence and expense management.
• Collaborate with Finance and cross-functional teams to develop accurate revenue projections, monitor performance against targets, and proactively identify risks and opportunities to optimize financial outcomes.

QUALIFICATIONS
• 5+ years' experience partnership development, or event operations within the hospitality, entertainment, or similar industries.
• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field.
• Knowledge of event production and logistics, including venue operations and vendor management.
• Strong financial acumen with experience in budget management, forecasting, and financial reporting.
• Ability to prioritize, organize, problem solve, follow-up, and communicate.
• Excellent interpersonal and communication skills.
• Proficiency in spreadsheets, Google Suite, Microsoft Office, and Asana.
• Must be an active problem solver, instilled with a sense of urgency for projects large and small.
• Superior oral and written communication.
• Ability to work in a fast-paced environment.
• Ability to travel and work evenings and weekends, as required.
• Must be able to work under pressure to meet strict deadlines.

WORK ENVIRONMENT
• Must be able to tolerate loud noise levels & busy environments.
• May work in drastic temperature climates working onsite at our events.
• Must be willing to work during evening and weekend hours, as required, to meet deadlines.
• Must be willing and able to travel extensively both domestically and abroad.
• Must be able to continuously stand or walk.
• Must be able to bend, squat, climb stairs and lift frequently.
• Must be able to lift up to 20 pounds occasionally.
• May occasionally walk on slippery or uneven surfaces.
• Position will expose candidate to sensitive company information and so must maintain strict confidentiality.
• Must exercise the utmost discretion in dealing with staff, vendors, and business associates regarding sensitive matters.
• Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.