Technical Support Graduate
Industrial Light & Magic
London, UKThis was removed by the employer on 11/22/2022 11:52:00 AM PST
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Full Time Job
Technical Support Graduate 3 Months + Contract Ilm
Job Summary:
Position Summary
Industrial Light & Magic, London is seeking a Technical Support Graduate to join the Infrastructure team to work onsite/remote for our busy Vfx/CGI studio for an initial 3-month contract with a view to extending further.
The Technical Support Team provides high-performance operations support in a busy user environment. This position focuses on troubleshooting, diagnoses, documenting, and resolving technical issues surrounding Windows, SCCM, Centos Linux, MAC OSX, VMware, MS Office, e-mail, Internet connections, and hardware/peripherals IT systems and support their users in an efficient, professional, courteous, and prompt manner.
The role will suit a recent graduate who has gained a Bsc in computer science (or similar) and is looking for a career in IT support, infrastructure, networking etc
What you'll do:
• Knowledge of installation and configuration of software as well as troubleshoot and repair of malfunctioning software in a Linux and Windows environment.
• Assist end-user expectations and systems issues using technical and client service skills.
• Manage the fundamentals of IT security protocol (account administration, etc.)
• In association with Production Engineers, help to install and configure the software as well as troubleshoot and repair malfunctioning software in the PC environment.
• Learn to administer mail systems, system installation and configuration, printing systems, installation of third-party software.
• Help set up and upgrade computer systems in a networked environment with minimum end-user interruption.
• Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh and Windows systems.
• Manage break-fix expectations with staff and effectively communicate changes accordingly.
• Troubleshoot and repair, or arrange for repair of defective computer equipment.
• Effectively communicate the status of issues and projects in progress to concerned parties on a timely basis.
• Document and communicate system support issues with end-users, IT staff, and management.
• Perform special projects as needed.
What we're looking for:
• Experience in desktop support in a fast-paced environment.
• Experience in Computer Science or similar.
• Graduate-level understanding of technology and the role of the client in relation to the larger IT infrastructure.
• Understanding of Linux operating systems and/or Macintosh operating system (OSX). Command-line knowledge is helpful.
• Remote user management experience helpful.
• Able to communicate in a professional and friendly manner with co-workers and customers.
• Excellent technical, verbal and written skills.
• Self-starter, energetic, strong organizational skills and ability to prioritize workload.
• Team player that strives to maximize team/department performance.
• Detail-oriented and be able to handle a variety of tasks in an efficient manner.
• Able to manage time effectively, triage and prioritize based on production needs.
• The regular heavy lifting of computer hardware.
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