Workplace Experience Specialist
Hulu
Chicago, ILThis was removed by the employer on 12/20/2019 11:03:00 AM PST
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Full Time Job
SUMMARY
Hulu's Talent & Organization (TAO) team is seeking a Workplace Experience (WE) Specialist, based in Chicago, who will provide support to the Midwest (Chicago & Detroit) Workplace Experience Team. As a WE Specialist at Hulu, you will assist the Regional WE Manager and support TAO programs & initiatives and perform program and office administration, and coordinate vendors to help ensure outstanding experiences in our workplaces. You will play an integral role in providing service to our Hulu team and identifying opportunities to create efficiencies in our workplace and programs. The right person for this role is service oriented with superb attention to detail, a love of multitasking, and proven ability to see projects through from A-Z.
WHAT YOU'LL DO
• Have a high level of customer service, pro-actively supporting the needs of Midwest Hulugans
• Develop relationships with internal team members and external partners
• Engage, negotiate and manage onsite vendors (both reoccurring and preventative maintenance)
• Receive & distribute incoming mail and packages
• Manage office & supply inventory including ordering, stocking and budgeting
• Act as Midwest ServiceNow and Envoy champion, including managing day-to-day ticket completion, escalating when necessary, reporting, and driving team success in maintaining agreed-upon timelines and standards
• Seating management, coordinating with partners on updating internal mapping system and resources
• Support Regional WE Manager on buildouts, taking on smaller projects to improve office operations
• Provide other Workplace Experience program administration, including but not limited to …
• Data entry, data audits and updates
• Create and maintain physical program documentation and materials
• Develop office-wide messaging
• Maintain predetermined service level office presentation and cleanliness
• Coordinate the budget for planned expenses through creation and execution of POs in partnership with the finance team.
• Liaison with other regional WE team members internationally
• Liaison with building management in conjunction with Regional WE Manager, acting as POC for day-to-day building maintenance issues
• Support the Regional Workplace Experience manager with administrative duties, budget tracking, expense reports, and purchasing
• Support all onsite and offsite events
• And other duties as assigned
WHAT TO BRING
• 2-3 years of professional experience in a support or service role in office management
• Undergraduate degree
• Ability to work independently
• Experience with corporate purchasing (Workday Purchasing experience is a plus)
• Passion for customer service
• Experience with MS Outlook, Word, Excel, and PowerPoint
• Experience with Google drive programs: Google Sheets and Docs
• Highly organized and efficient
• Outstanding verbal and written communication skills
• Detail-oriented and thorough
• Strong initiative
• Positive, can-do attitude
NICE-TO-HAVES
• Experience using ServiceNow Ticketing System
• Experience with Envoy visitor system
Just like the best ensemble casts of our favorite shows, Hulu embraces diversity and is proud to be an Equal Opportunity Employer.