Fan Engagement Associate

This is a Full Time Job

Upper Level Engagement Team (Hype Squad)

GENERAL DESCRIPTION:

RESPONSIBILITIES include but are not limited to:
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Create meaningful and positive interactions with upper level fans throughout the game
• Lead cheers, chants and call-and-response prompts to energize fans and boost crowd engagement
• Distribute promotional items and participate in activations like t-shirt tosses, prize giveaways, and in-stand contests
• Assist with interactive fan elements in the upper bowl during timeouts and breaks
• Collaborate with the Game Presentation staff to time activations with key in-game moments like big plays, runs, or momentum swings
• Serve as a visible, approachable, and enthusiastic ambassador for the team, ensuring upper level fans feel included, heard, and hyped
• Work with the Game Presentation Manager and other game presentation personnel with rehearsals for all upper bowl activations, sponsored timeouts, special ceremonies, and intros.
• Assist with pre-game and post-game concourse activations as needed

MINIMUM QUALIFICATIONS:
• Background in sports, live entertainment, production, staging, event planning and/or game presentation is preferred.
• Experience in event coordination or crowd engagement is a plus.
• Comfortable performing, leading chants, and interacting in front of large crowds
• Strong improvisational skills and the ability to read the energy of the crowd and adjust accordingly
• Excellent communication, teamwork, and interpersonal skills
• Reliable, punctual, and able to work in a fast-paced environment
• Ability to multi-task and work with a sense of urgency.
• Excellent people skills, with an ability to interact effectively and in a professional, diplomatic, and mature manner with internal and external clients at all levels within an organization.
• Ability to take creative direction and be flexible in the face of change and last-minute initiatives.
• Strong social skills including verbal and written communication.
• Positive team player attitude and effective relationship-building talents.

PHYSICAL & MENTAL REQUIREMENTS:
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• Must be available to work nights, weekends, and holidays in alignment with the home game schedule
• Mandatory to work all Rockets home games during the 2026-2027 season.
• Comfortable being physically active (standing, walking stairs, tossing items, etc.) for extended periods