Bilingual Guest Services Representative

This is a Full Time Job

General Description:

This position requires fluent bilingual (Spanish/ English) individuals to perform the basic tasks of a guest services representative as an usher, ticket taker or guest relations member

RESPONSIBILITIES include but are not limited to:
• Provide customer service for guests attending events at Toyota Center
• Check tickets, provide directional information, answer guest questions
• Provide wheelchair escorts
• Handle lost and found during events
• Handle seating areas, concourses, and premium areas per event and Toyota Center policy
• Know emergency policies and procedures and be prepared to act when necessary
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork

MINIMUM QUALIFICATIONS:
• 18 years of age or older
• 1 year of customer service experience
• Fluent in Spanish language required
• Excellent social and leadership skills with a diverse staff
• Tenacious work ethic
• Detail oriented and highly organized with an ability to handle multiple tasks and adapt to change
• Ability to work flexible hours including evenings, weekends, and holidays

PHYSICAL & MENTAL REQUIREMENTS:
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop,
• kneel, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in
• both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.