Director of Operations, Vinyl Room

This is a Full Time Job

LN Venues, Director of Operations - Vinyl Room Las Vegas

THE JOB

The Director of Operations, Vinyl Room leads all daily operations for the Vinyl Room at House of Blues Las Vegas. This role provides strategic and hands-on leadership across team development, member and VIP experience, programming, venue standards, financial performance, and operational execution.

WHAT THIS ROLE WILL DO
Team Leadership & Operations
• Recruit, onboard, train, develop, and manage Vinyl Room managers and hourly team members.
• Establish clear performance expectations and lead coaching, performance management, conflict resolution, discipline, and terminations in accordance with company standards.
• Ensure compliance with workplace standards, policies, and responsible alcohol-service requirements.
• Lead floor operations and maintain clear, consistent communication across the Vinyl Room team and venue leadership.
• Participate in weekly operations calls and oversee weekly recaps, dining-tracking sheets, inventory reporting, and nightly operations reports.
• Direct purchasing, receiving, and weekly inventory processes.

Guest Experience & Membership
• Deliver elevated service and recognition for Vinyl Room members, Live Nation executives, VIPs, and special guests.
• Serve as a senior operational resource for members throughout their Vinyl Room and House of Blues experience.
• Ensure special events and member experiences are executed to the highest standards and guest satisfaction.
• Oversee guest relations, membership fulfillment, and membership renewal efforts.
• Maintain all House of Blues and Vinyl Room hospitality, service, and presentation standards.
• Stay current on nightlife industry trends, promotions, and guest-experience best practices.

Revenue Growth & Financial Performance
• Lead Food & Beverage COGS, controllable expenses, and labor management to meet budget guidelines.
• Develop and execute short- and long-term plans for revenue growth and cost-control initiatives.
• Own the unit's P&L performance and drive results that meet or exceed budget expectations.
• Create and execute nightly programming that increases guest count, member engagement, and incremental sales.
• Partner with VIP Services and the sales team to execute revenue-generating initiatives.
• Develop programming opportunities both in-house and with external promoter partners to grow member usage and revenue.

Venue Atmosphere & Facility Standards
• Create and maintain the high-energy, premium atmosphere expected of the Vinyl Room.
• Ensure lighting, sound level, music selection, furniture placement, décor, and overall presentation meet Vinyl Room standards.
• Oversee facility maintenance, repairs, cleanliness, and physical-plant needs.
• Maintain a polished, safe, and guest-ready environment at all times.

WHAT THIS PERSON WILL BRING

Required Qualifications
• High school diploma or equivalent.
• Minimum of two years of supervisory experience; leadership experience in hospitality, nightlife, or live entertainment strongly preferred.
• Experience managing purchasing, receiving, and inventory.
• Previous P&L responsibility and knowledge of basic accounting techniques.
• Strong written and verbal communication skills.
• Demonstrated accountability, sound judgment, dependability, and quality of work.
• Ability to build productive working relationships and develop both self and team members.
• Responsible Alcohol Awareness Training certification, state/county license, or equivalent, as required.
• Ability to maintain organization and focus in a fast-paced environment.
• Professionalism, personal integrity, and a commitment to Live Nation's mission and values.
• Ability to communicate candidly and respectfully, de-escalate situations, and lead with empathy.

Preferred Qualifications
• Some college coursework completed.
• Three to five years of experience in an upscale restaurant, live music venue, nightclub, or nightlife environment.
• Point-of-sale system experience.

Physical Demands & Work Environment
• Fast-paced, high-energy environment.
• Ability to stand and work for extended periods.
• Ability to lift up to 75 pounds using proper lifting techniques, including liquor pulls and beer kegs.
• Moderate-to-loud noise levels.
• Ability to wear a radio earpiece during scheduled shifts.
• Evenings and weekends are required

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match