Guest Services Supervisor

This is a Part Time Job

Venue Guest Services Supervisor - Hollywood Palladium

The Hollywood Palladium is seeking a Guest Services Supervisor. The Guest Services Supervisor is responsible for supervising and coordinating activities of the Guest Services team within the venue. Duties may also include additional functions under the direction of the Event Staff Manager and/or Experience Manager.

WHAT YOU WILL DO:
• Direct and supervise Guest Services staff and other employees performing similar services as directed.
• Provide exceptional guest service by greeting and assisting guests and responding to guest inquiries and complaints.
• On an ongoing basis, lead and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.
• Assist with managing breaks.
• Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.
• Oversee productivity and work assignments of the guest services staff and communicate with the designated Manager any challenges and status of all assignments prior to the conclusion of the shift.
• Partner with fellow crew members at the end of show to close the venue- this may include participation in our post-show pick, picking up and properly storing event equipment such as bike rack, POS systems, and other supplies.
• Assist in coaching fellow crew members to build and develop skills to improve venue and guest experience.
• Assign and schedule team members to specific duties.
• Other tasks as assigned by the venue management team.

SKILLS & REQUIREMENTS:
• At least 2 years in guest services, customer service and/or communications.
• Creative thinker and problem solver.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact, and empathy.
• A strong sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, we will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, we also wish to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. We will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. We may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.