Senior Operations Manager

This is a Full Time Job

Sr. Operations Manager - Citizens House of Blues

THE JOB

We are seeking a motivated and experienced individual to work with the Venue Management team in Boston, Massachusetts. The Senior Operations Manager position exercises overall responsibility for facility operations, partnering with the leadership team in the market. The Operations Manager is responsible for ensuring successful execution of events and maintaining a safe, clean, and welcoming environment for staff, artists, and guests. This is an exempt role, reporting to the General Manager.

WHAT THIS ROLE WILL DO

Team Member Recruitment, Training, Development and Management Responsibilities:
• Recruit and/or interview Manager and Supervisor candidates
• Recruit, hire and train hourly, non-exempt Team Members
• Conduct annual performance appraisal of Team Members
• Provide concise information for Manager appraisals
• Provide developmental action plans for Team Members, when required
• Conduct disciplinary sessions in accordance with HOB guidelines
• Ensure appropriate conflict resolution procedures are followed
• Ensure compliance with HOB Workplace Standards
• Maintain open communication policy
• Assist and support Team Members in any of their job functions, as needed

Ensuring Optimal Guest Experience
• Ensure Environment and aesthetic is maintained to HOB standards at all times
• Oversee and facilitate guest fulfillment and requests
• Maintain all HOB Standards
• Oversee revenue center programming and/or late night activities
• Oversee execution of Special Events in cooperation with Logistics and Sales Managers

Enhancing Revenue/ Controlling Costs
• Generates/enhances revenue to meet or exceed budgetary expectations, in conjunction with the General Manager and/or Assistant General Manager
• Maintain effective cost control systems
• Control Costs
• Assist General Manager (GM) and Assistant General Manager (AGM) in preparation of annual budget/planning process; implements approved budgets
• Responsible for assisting the GM and AGM in creating and implementing Quarterly Operating Plans (QOPs)

Essential Personal & Interpersonal Skills
• Capable of maintaining a positive attitude
• Maintains an objective viewpoint in all circumstances
• Listens empathetically to Management and hourly Team Members
• Maintains organization and focus
• Takes creative risks to enhance revenue
• Behaves professionally to maintain/enhance positive image of HOB
• Thinks creatively to produce new possibilities in all areas of operations
• Maintains and engenders composure to assuage volatile situations
• Shows respect by considering the rights and dignity of others rather than just self
• Communicates assertively in a non-aggressive, candid manner
• Maintains personal integrity by abiding by and supporting the values and principles of the company

WHAT THIS PERSON WILL BRING

Required:
• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• 3-5 years high volume experience in fine dining/restaurant/club operations/promotions/programming
• 2 or more years of operations supervisory or management experience.
• Guest relations, customer service
• Wine & Liquor knowledge
• Microsoft Word, Excel and PowerPoint familiarity
• General Point of Sale (POS) system knowledge
• Basic Accounting
• P & L statements
• Purchasing/Receiving
• Inventory
• Training
• High School Diploma required

Preferred:
• College Degree in related field
• Behavioral Based Interviewing Skills

Physical Demands/Working Environment:
• Working environment is fast-paced, loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within,