Box Office Ticket Agent

Ticket Agent- HOB Cleveland

THE ROLE

A box office ticket agent will be responsible for providing accurate information and exceptional guest services related to upcoming shows, special events, concerts, restaurant functions, ticket sales, including upselling ancillary products in relation to those events.

WHAT THIS ROLE WILL DO
• Cash handling; bank procedures and check-out procedures
• Maintain superior customer service both in person and over the phones
• Answer phone with prompt and courteous attitude
• Guest relations (including sales of additional products and services)
• Will Call window (troubleshooting ticketing issues)
• Run ticketing program on the computer for sales
• Process opening and closing paperwork
• Knowledge of booked talent and entertainment for the venue
• Have a positive attitude
• Keep a clean, well-groomed appearance

WHAT THIS PERSON WILL BRING

Required:
• Weekends and holidays required
• Entry level knowledge of basic computer operations and point of sales systems (i.e., Google, Micros, etc.)
• Skills in guest relations; phone etiquette, cash handling (1 year experience), filing, in a multi-task environment with attention to detail
• Ability to effectively communicate verbally with both customers and coworkers
• Ability to type 30 wpm
• High School diploma or equivalent
• Attention to detail
• Positive attitude
• Teamwork; work well with others, in a high-volume and sometimes stressful environment
• Keep a clean, well-groomed appearance
• Punctual attendance with a flexible schedule including nights and weekends

Preferred:
• Previous ticketing experience (i.e., Ticketmaster)
• Working knowledge of Windows based PC programs

Physical Demands/Working Environment:
• Working environment is fast paced
• Position requires repetitive use of arms for answering phones and typing
• Ability to stand for extended periods of time
• Willing to commute downtown area
• If relocating, please provide anticipated moving date to Cleveland area

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It is talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, we will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, we also wish to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. We will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. We may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.