Box Office Supervisor

This is a Full Time Job

Box Office Supervisor- Full Time

The Role:

Supervise all Box Office operations by providing unsurpassed service in order to maximize guest satisfaction and revenue opportunities.

Responsibilities:

I. Supervision of the Department
• Effectively assist running day-to-day operations of the Box Office
• Ensure the Box Office is providing superior customer service to the consumer.
• Provide a positive team environment within the department
• Interact positively and communicate effectively with all ticketing staff, GM
• Assist in ensuring appropriate staffing levels on all events. Assist in recruitment and hiring of staff, ensure that hiring/disciplinary/termination standards follow all Live Nation guidelines.

II. Financial Performance
• Reconciliation and accounting of all ticket sales for each ticketed event.
• Complete and distribute accurate daily ticket counts.
• Assist in creating bi-weekly staff and show schedules.
• Balancing and reconciliation of all seller cash drawers.

III. Event Responsibilities
• Maintain and modify all ticketed events in Ticketmaster - manage show inventory as required, including event builds and hold management.
• Submit all show builds through Client Center - main events and all upgrade events.
• Monitor and maintain all ticketing computers, software, and hardware.
• Maintain superior customer service both in person and over the phone.
• Assist organize night of show operations
• Interact with artist, record label, and management when necessary for ticket purchases.
• Help to keep an accurate and timely flow of show and general venue information both inter-departmentally, and to the general public.
• Attend internal and external meetings as required.

Qualifications:
• Minimum two years Box Office / Ticketing supervisory or management experience required
• Ticketmaster experience required
• High School Diploma required. College Degree preferred.
• Proficient typing skills required.
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact.
• Skill and working knowledge of computerized ticketing operations and software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting / cash management procedures.
• Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines.
• Ability to work flexible hours, including nights, weekends, and holidays.

If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.