Operations Manager
Hearst Newspapers
Orlando, FLThis was removed by the employer on 11/30/2021 10:15:00 AM PST
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Full Time Job
Operations Manager/Director
Duties include:
• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Manage day to day of customer success and production teams to delivery best in class customer service and products
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Oversee client support processes and organize them to enhance client satisfaction
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors that are suppliers to the Orlando office.
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Communicating closely with the data entry and billing departments
Requirements:
• Proven experience as Operations Manager/Director or equivalent position
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software
• Computer savvy (Excel and Word are a must, Access is a plus)
• Proactive approach
• Excellent attention to detail and analytical skills – a head for math
• Good oral and written communication
• Ability to work some overtime as needed (possible weekends)
• Excellent work ethic and enthusiasm