Director of Account Management

This is a Full Time Job

Be Part of What's Next

Drive the future of client partnerships at scale. As Director of Account Management, you'll shape how we deliver value to our advertising partners while unlocking growth across a dynamic, multi-brand portfolio.

Key Responsibilities (What You Are Doing)
• Lead, mentor, and develop a high-performing Account Management team, including both people managers and individual contributors, fostering a culture of accountability, growth, and client excellence
• Partner closely with Sales Leadership to drive strategic account planning, optimize campaign performance, and unlock upsell and renewal opportunities
• Act as a senior escalation point for key client accounts, ensuring responsive, solutions-oriented communication and long-term relationship health
• Collaborate cross-functionally with Marketing, Revenue Operations, and Ad Product teams to align on client strategy and operational execution
• Establish and scale standardized processes, playbooks, and workflows that improve efficiency and consistency across teams
• Monitor account health, proactively mitigate risks, and drive performance metrics tied to retention, incremental revenue, and client satisfaction
• Lead regular category and stakeholder meetings to assess performance, remove operational barriers, and identify growth opportunities
• Serve as a subject matter expert on Hearst Magazines' advertising products and capabilities, providing strategic guidance on complex media planning and pricing

Qualifications (What We're Looking For)
• 8 years of experience in digital media, advertising technology, or publishing, with a strong background in account management or client leadership
• Proven success leading and scaling high-performing account management teams, including managing managers
• Deep expertise in digital advertising, including programmatic, direct-sold, branded content, and native solutions
• Strong executive presence with the ability to influence and build trust across senior stakeholders and cross-functional teams
• Demonstrated ability to drive revenue growth through client retention, upselling, and strategic account development
• Experience designing and implementing operational processes that improve efficiency and scalability
• Passion for developing talent and fostering inclusive, high-performing team environments
• Hybrid work schedule based in New York City (in-office requirements apply)

Compensation & EEO