Director of Account Management

This is a Full Time Job

Be Part of What's Next

Step into a leadership role where you'll shape how we partner with clients, scale revenue, and deliver standout digital experiences. As Director of Account Management, you'll drive strategy, elevate team performance, and play a critical role in growing long-term client relationships across our portfolio.

Key Responsibilities (What You'll Do)
• Lead, mentor, and develop a high-performing Account Management team, including both people managers and individual contributors
• Partner closely with Sales leadership to drive account planning, optimize campaign performance, and unlock upsell and renewal opportunities
• Serve as a strategic advisor on complex client and operational challenges, proactively removing barriers to success for both clients and internal teams
• Act as a senior escalation point for key accounts, ensuring responsive, solutions-oriented communication and strong client satisfaction
• Champion client feedback internally to inform product innovation, process improvements, and go-to-market strategies
• Lead cross-functional collaboration with Revenue Operations, Marketing, and Ad Product to align on account health, workflows, and growth opportunities
• Establish and scale standardized processes, playbooks, and KPIs that drive operational excellence and long-term client success
• Monitor account performance and retention, identifying risks and opportunities to drive incremental revenue and deepen client partnerships

Qualifications (What We're Looking For)
• Deep expertise in digital media, advertising technology, or publishing, including programmatic, direct-sold, and branded content solutions
• Proven success leading and scaling account management teams in a fast-paced, client-facing environment
• Strong strategic thinking with the ability to translate business goals into actionable account plans and revenue growth strategies
• Executive presence with the ability to influence and build trust across senior stakeholders and cross-functional partners
• Demonstrated experience in campaign optimization, client retention, and driving measurable business outcomes
• Operational mindset with experience designing and implementing scalable processes and workflows
• A collaborative, inclusive leadership style with a passion for developing talent and fostering high-performing teams
• Based in or able to work in New York City with a hybrid schedule (4 days per week in-office)