Auction Production Specialist

This is a Full Time Job

As a Production Specialist, your job will be to guide sellers through the online auction process. You'll assist the seller in moving from a completed submission for a collector car to a successful auction experience, while providing excellent customer service from start to finish. The ideal candidate may have a background in technical writing with a passion for autos or may be working with customers in the auto space with a flair for writing. Auto mechanics with a love of writing are encouraged to apply!

This is a full-time position that can be done remotely. Please note that we can only consider applicants from the following states: DE, FL, IL, IN, MD, MI, MN, NY, NC, NM, OH, PA, RI, TX, VA, WI.

RESPONSIBILITIES

What You'll Do
• You will prep listings for launching as live auctions, including creating an inventory of seller submission data and photos and organizing photos in accordance with BaT standards.
• You will work with sellers and team members on adding informational updates to listings.
• You will act as the point of contact for sellers during the initial stages of listing creation up to the point of auction go-live and respond to sellers in a timely and professional manner.
• You will provide customer support such as answering questions, giving advice or tips, and address seller concerns/worries.
• You will manage and prioritize work on a large queue of listings in various stages prior to the listing going live in auction and complete an assigned work queue daily.
• You will shepherd listings through our internal system and serve as the ''original expert'' on the history of a listing as it is touched by other teams.
• You may perform additional duties and projects on an as-needed basis.

QUALIFICATIONS

Who You Are
• You have excellent interpersonal skills and high levels of motivation, integrity, and warmth.
• You are methodical when it comes to organization!
• You have the ability to manage many different stakeholders and projects in a fast-paced environment.
• You possess the tact to handle sensitive and confidential information with discretion, and the ability to gain seller's confidence and trust.
• You are solutions-oriented and have the ability to resolve conflict independently with patience and empathy. But you also know when to ask for guidance!
• You have a can-do attitude and a flexible and eager attitude toward helping with company needs as they arise.
• You have domain knowledge and an interest in the kind of vehicles we feature on BaT each day.