Assistant Manager, Ticket Operations

This is a Full Time Job

Assistant Manager, Ticket Operations (Hybrid)

WHO WE ARE

Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers, the New Jersey Devils, leading venue Prudential Center in Newark, N.J., the GRAMMY Museum Experience Prudential Center, the Delaware Blue Coats, the Binghamton Devils, the Sixers Innovation Lab Crafted by Kimball, and renowned esports franchise Dignitas. Led by some of the best and brightest minds across a diverse spectrum of industries, HBSE positions itself as one of the most pioneering, innovative global sports and entertainment businesses to date. HBSE also strives to positively impact the local communities in which it operates through the powerful platform of sports.

HBSE offers an energetic work environment built on collaboration, growth, and a quest to excel in everything we do. Prudential Center in downtown Newark, N.J. hosts more than 175 concerts, family shows and special events annually and is the fourth-ranked sports and entertainment venue in the U.S. by Pollstar and Billboard. It is home to the New Jersey Devils, a renowned NHL franchise with three Stanley Cup championships and a proud, passionate fan base. Prudential Center is also home to the brand-new GRAMMY Museum Experience, the first and only of its kind on the east coast.

The Philadelphia 76ers organization is one of the most storied franchises in American sports, led by some of the best and brightest minds across a diverse spectrum of industries, HBSE positions itself as one of the most pioneering, innovative global sports and entertainment businesses to date. The 76ers have attracted the industry's top leadership talent from the NBA, NFL, NHL, MLB, MLS, UFC and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the sports industry. The 76ers offer a best-in-class workplace culture built on collaboration, growth, and a quest to excel in everything we do.

OUR COMMITMENT TO DIVERSITY

At HBSE, we engage, represent and reflect diverse voices of employees, players fans and communities. We are dedicated to hiring the best talent that is reflective of where we live, work and play – across all groups and levels; supporting and developing every employee to reach their potential; and creating an inclusive environment that allows team members to bring their true authentic selves to work.

POSITION SUMMARY:

The Philadelphia 76ers and Harris Blitzer Sports & Entertainment (HBSE) are seeking a highly motivated, focused, and professional individual to fill their Assistant Manager, Ticket Operations role. The Assistant Manager is responsible for assisting in all aspects of ticket operations and will be an integral member in the execution of building and maintaining ticketed events, ticket distribution, and other key platforms. In addition, the department prides itself on providing exceptional support to all staff and fans in attendance at home games.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
• Assist with building and updating ticketed events including renewals, playoffs, and single games for both the Philadelphia 76ers and Delaware Blue Coats
• Work closely with all departments to provide front line ticketing support that includes fulfillment and processing, through a service-oriented mindset
• Work with Basketball Operations and Visiting Teams concerning player tickets and initiatives
• Coordinate best practices, policies, and reporting with Finance department including assisting with game settlements
• Help manage ticket initiatives with third-party vendors such as Ticketmaster, Fevo, and Pogoseat
• Attends and works Philadelphia 76ers home games and other events as required such as Delaware Blue Coats home games, Select-A-Seat and Open Houses
• Box office duties on game day including, but not limited to, providing front end support to box office manager, window sellers, and guest services on game night
• All other tasks, responsibilities, and projects that may be assigned

QUALIFICATIONS:
• Bachelor's Degree
• Minimum of 2 years (full time) of ticketing experience preferred
• Knowledge of Archtics ticketing preferred
• Proficient with Microsoft Office, with an emphasis on Microsoft Excel
• Strong math skills and attention to detail
• Possess excellent customer service skills
• Remains organized in a very fast paced and dynamic work environment
• Able to work varying schedule, including nights, weekends, and holidays

WORKING CONDITIONS:
• COVID-19 Vaccine Required: As of the first day of employment, you must be able to demonstrate proof that you are fully vaccinated (as defined by the CDC) against COVID-19, unless you are granted a medical or religious exemption in accordance with Company policy.

OUR BENEFITS:
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBT friendly)
• Pretax Transportation Benefit
• Generous parental leave policies
• 401K (100% up to 5% is matched, after 1 year of service)
• Unlimited Paid Time Off
• 13 Paid Holidays
• ½ Day Summer Fridays
• Complimentary or Discounted Sports & Concert Tickets
• On Site Fitness Rooms
• Other League & Partner Discounts

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.