Retail Team Leader

This is a Full Time Job

As a Retail Team Leader, you'll support the Retail Manager and Assistant Managers in delivering exceptional guest experiences, driving sales, and managing stock across both the shopfloor and warehouse.

This is a hands-on leadership role in a fast-paced, high-footfall environment, where coaching and adaptability are key. Help bring the wizarding world to life for our customers through outstanding retail standards and team support.

Your Role Accountabilities…
• Ensure our sales targets are achieved by fully maximising all sales opportunities, deploying our sales team to the most effective areas of the store and to minimise customer wait time.
• Optimise the service provided by team, leading by example, to increase customer conversion and average spend as well as maintaining minimal shrinkage through the efficient handling of product and packaging.
• Encourage positive behaviours by assisting the Retail Manager to recognise, feedback and reward service excellence as well as supporting staff training to ensure the team is fully equipped to meet customer needs, deliver optimum levels of service, and maintain visual standards.
• Participate in daily briefings to keep all members of the team fully aware of activity within the department and the business.
• Support ongoing performance management and staff development, as well as taking responsibility for own personal development through one-on-one coaching from line manager.
• Support the Retail Assistant Manager and wider team with preparation of rotas and schedules and payroll information required is updated.
• Ensure the store is visually merchandised to the highest standard with all scheme, graphics and equipment are being used correctly and in accordance with guidelines and agreed standards.
• Support the retail team at WBSL as part of a retail duty management team (over a seven-day week rota), ensuring that there is cover of the Studio Tour as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members.
• Ensure stores are fully stocked and prioritise the higher selling lines. Lead from the front by assisting with deliveries, manual handling and other operational needs based around the onsite warehouse team.
• Lead the morning fill to ensure we are well stocked and merchandised correctly.

Qualifications & Experience…
• Supervisory experience in a large, and fast paced volume retail environment (or the tourism, leisure, or heritage industry).
• Experience of having worked in an environment where high emphasis is placed on service, product presentation and commercial management, with a proactive approach in seeking out opportunities to increase sales.
• Demonstrable experience in supervising a large team in a highly dynamic environment.
• Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
• Knowledge of Microsoft Office with an advanced knowledge of Excel.

Working Pattern…
• Due to the adaptive nature of this role flexibility is required to suit the needs of the business Flexibility to be able to work 40 hours a week on a shift pattern, varying from Monday to Sunday.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.