Manager, Office & Production Services

This is a Full Time Job

The Manager, Office & Production Services, will be assigned to multiple production- and/or office-based clients. They will serve as the Studio’s point person and client liaison in all matters relating to the coordination and support of these clients. They are responsible for the day-to-day operations/logistics, client point of contact, and interfacing with other WBSO departments for both production and non-production buildings on the main lot facility. They also are the decision makers for usage, scheduling of maintenance work and special requests, and ensure safety protocols and security measures are followed when providing access to buildings for clients and WBSO departments as needed. Responsibilities include ensuring the smooth execution of feature, television series and commercial production, special events and all other activity that is undertaken by the clients which utilize the main lot stages, offices, exterior sets, production services departments and other related WBSO production facilities; responding to production and non-production client requests sometimes on an urgent basis; and being on call 24/7 when a building emergency arises, such as leaks, fire/life safety, security and access issues. The OPS Manager, in conjunction with the VP and Exec Directors, provides stage, office and set usage, coordinate moves/adds/changes to the client’s orders, maintain/update billing data in Xytech MediaPulse as well as Planon, furnish offices, and manage remodeling/construction projects. The Manager supervises (1) Sr. Clerk including scheduling, work assignments, job oversite and coaching, and indirectly advises the OPS Client Service Center. Your Role Accountabilities...
25% of Time Scheduling and coordinating of daily requirements for assigned production clients. Production requirements include transportation unit parking needs; securing availability of WBSO-provided facilities as requested by clients; technical scouts/surveys for future production; checking and confirming sound stages and exterior set readiness for production’s occupancy; oversight of WBSO-supplied personnel and services; responding to inquires/requests from production as needed; interfacing with WBSO Safety, Fire, Studio Protection and other departments to provide clients with proper guidance necessary to ensure compliance with safety measures and other WBSO policies and procedures. Provides after-hours support by responding in a timely manner to client and WBSO requests, including in-person and by phone/email/text. 25% of Time Provides full range of property management services in an expeditious, thorough, and professional manner. Works with existing tenants to ensure space is maintained well including carpet, paint, furniture, utilities and cleaning. Has authorization to assign requests to in-house and outsourced vendors with tact and diplomacy, at times independently and on an emergency basis. Coordinates client relocations, space changes and additions including maintaining and updating billing in a timely manner. Recommends capital improvement projects. Provides after-hours support by responding in a timely manner to client and WBSO requests, including in-person and by phone/email/text.
20% of Time Tracking and monitoring of all expenditures with WBSO departments and services on behalf of clients. This includes oversight of all costs incurred from Office & Production Services, via daily review and confirmation of each client’s work orders in Xytech MediaPulse and Planon. In addition, this position reviews office reservation assignments and confirms coding rent billing in Planon.
10% of Time Ensures general upkeep of building maintenance including building walks/inspections before and after client occupancy, responding to building system issues, coordination of trades/vendors and ensuring fire/life/safety systems are compliant and within budgets. Must identify necessary repairs and improvements, select sub-contractors, vendors and materials to be used.Reviews expenses and invoices for services rendered. Monitors the stage interior and exterior perimeters so they are always kept clean and clear and in compliance with WBSO and Burbank city fire-safety codes.
10% of Time Supervises (1) Sr. Clerk, including scheduling, work assignments, job oversite, coaching and training. Regularly follows up on projects assigned to clerk and provides feedback and guidance.
10% of Time Serves as Project Manager for construction and maintenance work for both offices and stages as needed. Obtains estimates, approves payments, the issuing of purchase orders & work authorizations, schedules work, and obtains appropriate approvals when work exceeds $10,000. Qualifications & Experience...
Required 3+ years in film or television production, or management of a production or office park facility.
Bachelor’s degree preferred.
Proficient with Microsoft Word, Excel, Outlook programs. Must be able to learn other specific programs needed for client service. Must be able to operate standard office equipment such as photocopying equipment.
Driver’s License necessary for on-lot excursions (via electric carts) as well as travel to other WBSO owned lots, as needed.
Background should include experience with coordinating offices moves and relocations.
Enthusiasm and acuity for logistical problem-solving, often in a very urgent timeframe.
Collaborative, team-first approach, applicable to the Office & Production Services department, the division of Warner Bros. Studio Operations, and all occupants & guests of Warner Bros. Studios.
Excellent oral and written communication skills, with an emphasis on details and record-keeping.
Stamina for long workdays, as well as specific lengthy appointments (e.g., tech scouts or corporate meetings which can last multiple hours).
Ability to balance confidence in one’s project management skills with an openness to seeking new information and developing added skills on a near-constant basis
Management has the right to add or change duties and job requirements at any time.