Manager, Business Operations

This is a Full Time Job

Manager, Business Operations (International/AVOD Offers) - HBO Max

The Manager (Promo Ops), Business Operations will focus on bringing sound process development and project management to the HBO Max Promotional Offers and partnership-development space. You will identify opportunity, adeptly navigate ambiguity, build strong cross-functional bridges between teams, and deliver repeatable, scalable processes that serve the needs of our cross functional partners and the business as a whole. You are diplomatic, tactical, and kind, someone who is detail-oriented but consistently keeps the bigger picture in mind. You are truly collaborative, always up for a new challenge, and enjoy making the business better for everyone.

The Daily
• Biz Ops' roles and scope will evolve as the business does - adaptability and a wholehearted willingness to pivot and take on whatever is needed is essential.
• Report to the Senior Manager who oversees Biz Ops' involvement in all promotions and partnership-development programs.
• Lead day-to-day operations of special programs associated with HBO Max and tweak current processes as necessary to enhance them.
• Develop and drive communications plans to keep all key stakeholders aware of critical program decisions.
• Maintain a holistic view of the end-to-end promotions space, offering an informed business perspective on new requests
• Facilitate the collection of business requirements, drive the definition of project scope, develop detailed project plans, and drive them to execution.
• Help establish repeatable, scalable processes with stakeholders.
• Develop and drive communications plans to keep all key stakeholders aware of critical program decisions.
• Support our cross-functional partners and your fellow Biz Ops team members through new initiatives with clear, strategic planning, process design, and project management.
• Manage Project Manager(s) to effectively handle any hurdles and roadblocks that arise in the promo space
• Create and present impactful business-case storytelling for executives and stakeholders.
• Confidently lead efficient, effective meetings.
• Develop strong, trusted relationships within all of our cross-functional partners
• Track open issues, identify risks, and enable resolution by enlisting needed stakeholders and working groups.
• Build, maintain, and optimize forms, reports, trackers and dashboards (Smarthsheet, Jira, Asana) and help onboard our stakeholders with new tools to enable scalable and repeatable operations.
• Be a champion for sensible, effective processes.
• Consistently monitor and enhance our current practices - both process and tools as necessary.

The Essentials
• 3-5 years of experience in business operations or 2-3 years as management consultant.
• Thrives in ambiguous, rapidly evolving environments, constantly, proactively identifying opportunities for improvement; start-up experience a plus.
• Exceptional interpersonal skills, including negotiation and coalition building with cross-functional stakeholders.
• Strong knowledge of project management processes for governance and tracking
• Familiarity with Agile/Lean methodologies is a plus.
• Familiarity with streaming services and/or media, production, digital supply-chain, marketing operations.
• Self-motivated, accountable and kind.

The Perks
• Exclusive WarnerMedia events and advance screenings
• Paid time off every year to volunteer
• Access to well-being tools, resources, and freebies
• Access to in-house learning and development resources
• Part of the WarnerMedia family of powerhouse brands