Content Planning and Subscriber Experience Manager

This is a Full Time Job

Ensuring a holistic approach is taken to the EMEA Content Roll on HBO Max in a specific market/markets in collaboration with the Content Planning leadership team and the wider content organisation.

Together with the Director of Content Planning & Subscriber Experience Lead the local Regional Content Planning & Scheduling for the assigned market ensuring we have an aligned approach combined with a clear local focus across HBO Max EMEA.

Plays a key and strategic part in the launch and BAU Management of the HBO Max content offering for assigned market considering both Global and Local content initiatives. Making sure sound editorial decisions are taken based on data, local input and global guidance.

Ensuring all content roll out plans are up to date and sharing it within the team and the wider business as the short-, medium- and long-term plans are evaluated and set. Serve as the bridge between the local content needs and global content roll outs working closely with the whole Content Planning & Subscriber Experience team.

Your Role Accountabilities
• Planning and defining the ultimate local proposition based on customer needs and consumption data.
• Closely monitor regional trends and consumer facing preferences and trackign industry trends to advise on future content acquisitons and originals greenlighting decissions.
• Maintain and up-to-date knowledge of competitors schedules, competing content launches and major competitive initiatives.
• Supporting the Director of Content Planning and EMEA leads as well as our central teams in all aspects of planning ensuring the strongest possible plans are put in place and executed and that all variables are accounted for.
• Supporting the EMEA leadership to make sure we have the content mix needed to produce consumer focused and competitive schedules, that ultimately help drive customer acquisitions, engagement and retention.
• Together with the team, working with the Content Strategy and Analysis team to ensure we take advantage of available data and use it when planning as well as acquiring content.
• Maintains an overview of all content types and works with the other planning manager and team to ensure we are aligned, and team is working towards optimizing the content release across EMEA.
• Expand and maintain an inventory database and tracking system (AT and GANTT) to provide management with oversight of content availability on HBO Max in terms of volume, mix of genres and quota fulfilment.
• Overseeing the local planning documentation with short term and forward plans and ensuring data accuracy on up and downstream teams for HBO Max
• Support in the strategy for the local content plans and detailed roll out plans, ensuring that they accurately reflect the overall strategy and priorities of key stakeholders at any point in time.
• Create and communicate detailed contingency and business continuity plans for anticipated and unanticipated changes to the schedules
• Ensuring we share and take advantage of all content within EMEA and informing key stakeholders of content roll out.
• Work closely with our LatAm, APAC, and US colleagues on alignment and content roll out of MAX Originals and sharing best practices.
• Work with local Acquisitions VP's on avail list, inventories for the month and content expiration ensuring there is a steady flow of content to the EMEA platforms.
• Work closely with the HBO Max EMEA Merchandising group and leading the team to ensure avail list, inventories and content expiration being supported and displayed on platform as expected based on medalling and other frameworks.
• Work closely with the WBD Ops team and media supply chain to ensure a smooth and consistent roll out of content plans.
• Act as key point of contact with operations and acquisitions when there are delivery delays that will affect content premiere dates for assigned content types ensuring updates are communicates to their local regions.
• Use analytics and work with Content Strategy Team and Data Insights and Planning Team on volumes by categories and demo target.
• Close cooperation with localisations and content ops, ensuring the timely availability of localizations (subs and dubs where customary).

Your Skills and Experience
• Solid experience in content planning / scheduling in digital media/stream platforms or network.
• Have excellent written and verbal communications skills and the ability to interface with all levels within the organization.
• Previous experience leading a team.
• Possess strong organizational skills.
• Able to work well under pressure, complete projects successfully and respond to changing demands and priorities whilst maintaining a flexible and positive attitude.
• Business oriented with strong negotiation/mediation skills.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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