Assistant Front of House Manager
Gulfshore Playhouse
Naples, FLThis is a Full Time Job
GULFSHORE PLAYHOUSE SEEKS AN ASSISTANT FRONT OF HOUSE MANAGER
Status: Full-time, seasonal. Overtime exempt
The ideal candidate must be passionate about hospitality and patron engagement, helping to ensure every guest enjoys a welcoming, safe, and memorable experience at Gulfshore Playhouse. The individual will have a strong drive to provide high-quality work, the ability to exercise good judgment in a variety of situations, strong written and verbal communication, organizational skills, and the ability to work as part of the team. Gulfshore Playhouse values hard work, kindness, generosity, passion, and grace-under-pressure. Employee will be expected to work extended hours on occasion when necessary to meet goals. Weekend and evening hours are required including attendance at performances, special events, and/or meetings that may happen outside normal scheduled hours.
The Assistant Front of House Manager reports directly to the Front of House Manager. Duties and responsibilities include but are not limited to assisting the Front of House Manager with the following:
- Manage team of Gulfshore Playhouse volunteer ushers.
- Recruit, train and schedule all volunteer ushers.
- Experience with Volgistics or other Scheduling software programs
- Schedule periodic safety training for ushers.
- Create personalized ID badges for ushers.
- Facilitate usher recognition events.
- Serve as point of contact with local emergency service providers for Gulfshore
- Playhouse.
- Serve as point of contact with Gulfshore Playhouse Facilities Manager and security
- to maintain safe operations of the facility.
- Manage inventory and distribution of performance programs.
- Prepare and distribute Front of House reports.
- Communicate with stage manager when house is seated pre-show.
- Determine late seating in consultation with the stage manager.
- Remain in communication with Stage Management throughout the performance.
- Provide services in a manner in accordance with the guidelines contained within
- Employer's employee manual and style guide.
- Provide outstanding customer service cultivating a memorable and welcoming
- patron experience.
- Rendering such other services as may reasonably be required by Employer and
- as are customarily furnished by a Front of House Manager at a first-class
- professional theatrical organization in the United States.
- Attend performances and assist in supervising usher and patron operations at the
- theatre.
Qualifications:
- Prior experience in Front of House Management preferred
- Fluency in Excel, Word and Google Drive
- Exemplary organizational skills required
Gulfshore Playhouse is an equal opportunity employer.
Work Location: In person
Salary/Benefits
$925.00 /week USD
Full-Time Seasonal position
Additional Information
Gulfshore Playhouse is a mission-driven, professional theatre company located in Naples, Florida, dedicated to producing high-quality theatre that exceeds the expectations of its cultured audience, many of whom are regular patrons from major cities like New York, Chicago, Boston, Philadelphia, and Washington, D.C. The company offers a diverse season of straight plays and musicals, including classics, Broadway hits, contemporary works, and world premieres. Recently, Gulfshore Playhouse opened the Gulfshore Playhouse Baker Theatre and Education Center, a state-of-the-art facility featuring a 365-seat mainstage with a Broadway-sized stage, a 125-seat flexible space, rehearsal studios, classrooms, and rental space. In 2022, it became the 77th member of the League of Resident Theatres (LORT), marking a significant milestone as the company experiences unprecedented growth within a collaborative and creative community.
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