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Service Desk Technician
Global Eagle Entertainment
Los Angeles, CA
Uh oh, this posting was removed on 5/6/2019 1:06:00 PM PST
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Role Summary
The Service Desk Technician will be a member of the Global IT Service Team which supports Global Eagle users across the organization.
Key Responsibilities
Supports business software and hardware platforms
Provides 1st/2nd line support to Global Eagle employees
Works with users Globally to evaluate and solve advanced technical issues
Resolves service tickets on time to meet the organization's SLA
Leads complex troubleshooting efforts and root cause analysis and implements solutions with minimal supervision
Supports system installations, upgrades and other maintenance activities for users
Reviews current environments and proactively plans and implements changes to reduce problems
Establishes and maintains working relationships with the Global IT Service Desk team
Creates and updates documentation
75% end user support and 25% Infrastructure support
Provides first class customer service
Performs other duties as required
Qualifications
Experience with all supported Microsoft desktop operating systems and Microsoft Office
Experience with all supported MAC desktop operating systems
Experience with installation and configuration of Linux operating systems in both servers and desktop machines
Experience with all Microsoft server operating systems and applications (SQL, Exchange, SharePoint, etc.)
Setup and manage VPN connectivity
Advanced knowledge of computer and server hardware
Experience with storage technologies (performance, interconnect, data protection)
An understanding of user expectations and typical IT policies and procedures
Advanced knowledge of Active Directory, DNS (Internal and Internet), Network Management Technologies and Group Policy
Experience with information security, including AV deployment, firewalls, data restore/migration, virus remediation
Experience with cloud computing - Office 365, Azure, AWS
Experiencing managing VoIP Telephony PBX, such as ShoreTel or similar.
Experience working under audit and to strict working practices of Sarbanes-Oxley (SOX) and previous MPAA compliancy highly desirable
Excellent written and verbal skills
Experience
3-5 years' relevant work experience, including end user support
Experience working with IT network applications/procedures and processes
Must have the ability to correlate ticket types and see trends
Ability to understand and troubleshoot the Windows family of operating systems including: Active Directory, Exchange, Certificates, PowerShell, and FIM
Knowledge of Windows Server (experience with Active Directory Domain Services, creating/deleting/modifying of users/groups/organization units)
Familiar with Microsoft tools and services
Knowledge of performance monitors and debugger tools
Experience leading cross-functional projects across remote locations
Skills/Interests
Knowledge/experience in all aspects of payables.
Strong analytical, organizational, and problem solving skills with a keen attention to detail.
Strong negotiation skills balanced with strong customer service skills.
Strong judgment and decision-making capability.
Strong ability to quickly identify problems and quickly take actions to address.
Solid understanding of legal/compliance aspects of credit both domestic and international.
Demonstrated experience in driving and managing change within an organization and multiple shifting priorities.
Strong knowledge of fundamental accounting concepts, procedures and techniques.
Solid leadership skills to include: setting objectives, monitoring performance and communicating feedback on a regular basis.
Strong computer literacy, to include MS Office Suite but the ability to pick up new systems quickly.
Strong process improvement experience.
Ability to excel in a fast-paced, dynamic work environment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Please note : Only shortlisted candidates will be contacted.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the IS/IT Category
Search for Service Desk Technician jobs in Los Angeles-CA
Role Summary
The Service Desk Technician will be a member of the Global IT Service Team which supports Global Eagle users across the organization.
Key Responsibilities
Supports business software and hardware platforms
Provides 1st/2nd line support to Global Eagle employees
Works with users Globally to evaluate and solve advanced technical issues
Resolves service tickets on time to meet the organization's SLA
Leads complex troubleshooting efforts and root cause analysis and implements solutions with minimal supervision
Supports system installations, upgrades and other maintenance activities for users
Reviews current environments and proactively plans and implements changes to reduce problems
Establishes and maintains working relationships with the Global IT Service Desk team
Creates and updates documentation
75% end user support and 25% Infrastructure support
Provides first class customer service
Performs other duties as required
Qualifications
Experience with all supported Microsoft desktop operating systems and Microsoft Office
Experience with all supported MAC desktop operating systems
Experience with installation and configuration of Linux operating systems in both servers and desktop machines
Experience with all Microsoft server operating systems and applications (SQL, Exchange, SharePoint, etc.)
Setup and manage VPN connectivity
Advanced knowledge of computer and server hardware
Experience with storage technologies (performance, interconnect, data protection)
An understanding of user expectations and typical IT policies and procedures
Advanced knowledge of Active Directory, DNS (Internal and Internet), Network Management Technologies and Group Policy
Experience with information security, including AV deployment, firewalls, data restore/migration, virus remediation
Experience with cloud computing - Office 365, Azure, AWS
Experiencing managing VoIP Telephony PBX, such as ShoreTel or similar.
Experience working under audit and to strict working practices of Sarbanes-Oxley (SOX) and previous MPAA compliancy highly desirable
Excellent written and verbal skills
Experience
3-5 years' relevant work experience, including end user support
Experience working with IT network applications/procedures and processes
Must have the ability to correlate ticket types and see trends
Ability to understand and troubleshoot the Windows family of operating systems including: Active Directory, Exchange, Certificates, PowerShell, and FIM
Knowledge of Windows Server (experience with Active Directory Domain Services, creating/deleting/modifying of users/groups/organization units)
Familiar with Microsoft tools and services
Knowledge of performance monitors and debugger tools
Experience leading cross-functional projects across remote locations
Skills/Interests
Knowledge/experience in all aspects of payables.
Strong analytical, organizational, and problem solving skills with a keen attention to detail.
Strong negotiation skills balanced with strong customer service skills.
Strong judgment and decision-making capability.
Strong ability to quickly identify problems and quickly take actions to address.
Solid understanding of legal/compliance aspects of credit both domestic and international.
Demonstrated experience in driving and managing change within an organization and multiple shifting priorities.
Strong knowledge of fundamental accounting concepts, procedures and techniques.
Solid leadership skills to include: setting objectives, monitoring performance and communicating feedback on a regular basis.
Strong computer literacy, to include MS Office Suite but the ability to pick up new systems quickly.
Strong process improvement experience.
Ability to excel in a fast-paced, dynamic work environment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Please note : Only shortlisted candidates will be contacted.
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