Credit Collections Analyst
Global Eagle EntertainmentLos Angeles, CA
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How do I hire a Credit Collections Analyst? Role Summary
The Collections Analyst will support the daily, monthly, quarterly and yearly billing and collections functions within the Corporate Billing and Collections team. This position performs regular collections on outstanding invoices and accounts to ensure all aging targets are met. The role would include being the primary point of contact for customer inquiries and work with internal sales/support teams to ensure timely resolution of outstanding issues. Research and coordinate any billing adjustments and credits. Support the team in responding to customer inquiries by researching and responding to various billing and collection email requests. The ideal candidate must be goal-oriented and someone who will own collecting in such a way as to deliver a world-class experience to Global Eagle's customer through accuracy and excellent customer service while resolving delinquent A/R, improving cash flow, and minimizing bad debt exposure.
Analyze accounts receivable and collection data, seeking out trends and patterns to identify ways to improve cash collections and reduce aging
Responsible for collections of aged receivables for commercial customers
Contact customer for status of over aged invoices
Correspond/ make recommendations with AR Manager, Billing Analyst, Program Manager and Contracts to determine appropriate actions for collections (as required), could include Accounting if turning over to a collection agency
Works with analysts, operations and customers to ensure payments are made within payment terms.
Work on problems with diverse and varied scope.
Drive continuous improvements in efficiency, process, and accuracy to operation.
Interact with customers daily to ensure payment support.
Develop and maintain relationships with line organizations to ensure positive cash flow.
Ensure adherence to the AR and Cash Flow policies and procedures.
Research customer payment trends where issues exist.
Bachelor's Degree Preferred.
Minimum 3 years of Accounts Receivable and Collections Experience.
Oracle or ERP experience.
Strong Microsoft office and technology applications experience.
Well versed with standard payroll/accounting concepts, practices and procedures.
Strong ethical values.
Ability to work in a team environment in making business decisions, implementing process and enlist feedback.
Ability to balance multiple priorities.
Strong analytical, financial and systems skills are required.
Global Accounting Experience.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Please note : Only shortlisted candidates will be contacted.