Exhibitor Relations Manager

This is a Full Time Job

Exhibitor Relations Manager, Frieze

What You'll Do:

Be the primary contact for galleries for all aspects relating to their participation in the fair:
• Manage applications launch, process and analysis
• Organise and attend selection committee meeting
• Release application results and coordinate subsequent meeting
• Support with fair floor plan process and release fair layout to exhibitors
• Coordinate and launch Exhibitor Manual
• Manage stand plan processing: advise exhibitors on all stand related queries, working closely with Production team and stand builders
• Coordinate print and online material for exhibitors in the lead up to and during the fair
• Prepare for exhibitor onsite experience and maintain high quality customer service
• Manage onsite Exhibitor Desk and temporary staff team
• Coordinate post-fair communication and contribute to post-fair debriefs

Liaise with other departments in the organisation of the fair:
• Manage and develop digital platforms including Sugar CRM and the Frieze Portal with Digital and Data teams
• Supply information to the Content and Press teams to be included in fair promotional material
• Proof-read exhibitor sections of the fair promotional material
• Coordinate all gallery invoicing with Finance department
• Support Directors and curators with gallery cultivation, research, travels and expenses
• Coordinate production of all curated sections

Liaise with Production department and contractors for exhibitor-related areas:
• Communicate general exhibitor needs and relay specific exhibitor data to Production department and contractors
• Work alongside Production team to ensure that the contractors' work is up to the requirements of the exhibitors and fair organisers
• Mediate between exhibitors and contractors before and at the fair
• Escalate disputes between contractors and exhibitors before/at the fair

Contribute to the team processes and development:
• Maintain fair budget and timeline
• Coordinate internal teams to deliver exhibitor relations
• Maintain department procedures
• Manage Exhibitor Relations Assistant
• Contribute to department processes improvements
• Visit galleries and other art fairs for research
• Maintain accurate information on other art fairs
• Undertake research for new projects as requested

You Have These:
• At least 2 years' experience in the Arts/Events industry
• Strong communication skills
• Ability to work under pressure and work collaboratively as part of a team
• Extremely organised with excellent time management skills
• Ability to mediate between multiple stakeholders in a diplomatic manner
• Strong leadership skills
• Solution oriented
• Experience managing budgets
• Experience managing databases and CMS platforms

Working Conditions:

12 month Maternity Cover, London Surrey Street

Mon-Fri, 10am-6pm