Box Office Staff
Frank Productions
Charleston, SCThis is a Part Time Job
Frank Productions, LLC is looking for Box Office staff to join our team part-time in Charleston, SC. Positions are open at the Charleston Music Hall and Music Farm.
WHAT THIS PERSON WILL DO
• Assist in daily operations of the box office, including opening and closing box office procedures
• Quickly and efficiently identify a customer's will-call order by verifying all pertinent customer information including the customer's name, email, and order number in order to distribute tickets
• Assist customers with mobile tickets during day-of-event and ingress
• Understand the venue seat-map and assist customers in seat selection
• Efficiently and accurately answer customer questions in-person and over the phone
• Accurately accept customer payment while adhering to company's procedures and policies
• Utilize ticketing software to sell tickets to patrons
• Follow company protocol for the relevant building as communicated by venue management
• All other duties as assigned
WHAT THIS PERSON WILL BRING
• Applicable customer service skills working with a diverse set of customers
• Ability to work independently and solve problems using sound decision-making skills
• Ability to learn and work within systems such as MS Office, ticketing software, and other company software
• Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
• Ability to handle difficult situations in a professional manner
• Professional and friendly demeanor
• Excellent organizational skills and attention to detail
• Background check required
PHYSICAL DEMANDS AND WORK ENVIRONMENT
• Extended periods of sitting in a box office
• Performs duties while standing and walking, including ascending and descending stairs
• Utilization of hands and fingers to operate computers and ticketing equipment
• Lifts up to 20 pounds
• Crouches, kneels, bends, and reaches frequently
• Regularly exposed to large crowds and high volumes of noise
• Regularly exposed to lighting changes including low lit areas, strobe lights, and moving lights
• Occasionally works in outdoor conditions
• Requires extended work hours
Salary/Benefits
$20.00
- 20.00
per hour
$20.00 - $20.00 /hour USD
Starting rate of $20/hr
Additional Information
Founded in 1964 in Madison, WI, Frank Productions started as a family-run, full-service concert promotion company, bringing renowned artists such as Johnny Cash, Elvis Presley, and Bruce Springsteen to Wisconsin. Over the next five decades, it grew to become one of the largest concert promoters in the United States by building a business model that focuses on helping artists achieve their goals rather than simply selling tickets. Today, as a joint-venture partner with Live Nation, Frank Productions continues its successful growth through its brands FPC Live and National Shows 2, which provide executive and administrative management and are involved in every facet of event management to support artists at all stages of their careers.
