Box Office Manager

This is a Full Time Job

Box Office Manager - Frank Productions

Frank Productions is looking for a full-time Box Office Manager to join our team in Madison, WI.

WHAT THIS PERSON WILL DO
• Manage daily operations of the Box Offices efficiently and effectively under the guidance of the Box Office Director
• Manage the part-time box office staff as manager on duty, including training as necessary
• Create, modify, and maintain inventory for all ticketed events at assigned venues
• Ensure accurate and timely reconciliation of each assigned show, including settlement reports
• Perform the daily reconciliation reports for all ticket sales and work with finance to resolve any issues
• Manage the release of venue holds
• Build all assigned venue events in Ticketmaster
• Update and maintain ticketing equipment
• Work with Ticketmaster to continue developing customer support and systems
• Sell tickets at the box office window and print tickets for other departments as necessary
• Provide positive direction and clear communication with ticketing staff, venue guests, venue staff, promoters and other company employees
• Deliver exceptional customer service by answering phone calls or emails from customers and venue users, assist in solving problems and answering questions
• All other duties as assigned

WHAT THIS PERSON WILL BRING
• Applicable box office experience; supervisory experience preferred
• Knowledge of Ticketmaster, or similar software
• Willingness to work unconventional hours as job duties demand
• Experience with cash handling
• Ability to handle difficult situations in a professional manner
• Ability to quickly adapt and adjust projects to new expectations and direction
• Ability to work independently and solve problems using sound decision-making skills
• Ability to lead and coordinate projects
• Willingness to travel, as job duties demand
• Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
• Professional and friendly demeanor
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to learn and work within systems such as MS Office, project management tools, and other company software

PHYSICAL DEMANDS AND WORK ENVIRONMENT
• Extended periods of sitting at a computer station or work desk
• Utilization of hands and fingers to operate computers and office equipment
• Regularly exposed to large crowds and high volumes of noise

This position is expected to work forty (40) hours per week or more. This position is an at-will position, meaning that either party may terminate the employment relationship at any time without notice or cause.