Box Office Manager
Frank Productions
Madison, WIThis is a Full Time Job
Box Office Manager - Frank Productions
Frank Productions is looking for a full-time Box Office Manager to join our team in Madison, WI.
WHAT THIS PERSON WILL DO
• Manage daily operations of the Box Offices efficiently and effectively under the guidance of the Box Office Director
• Manage the part-time box office staff as manager on duty, including training as necessary
• Create, modify, and maintain inventory for all ticketed events at assigned venues
• Ensure accurate and timely reconciliation of each assigned show, including settlement reports
• Perform the daily reconciliation reports for all ticket sales and work with finance to resolve any issues
• Manage the release of venue holds
• Build all assigned venue events in Ticketmaster
• Update and maintain ticketing equipment
• Work with Ticketmaster to continue developing customer support and systems
• Sell tickets at the box office window and print tickets for other departments as necessary
• Provide positive direction and clear communication with ticketing staff, venue guests, venue staff, promoters and other company employees
• Deliver exceptional customer service by answering phone calls or emails from customers and venue users, assist in solving problems and answering questions
• All other duties as assigned
WHAT THIS PERSON WILL BRING
• Applicable box office experience; supervisory experience preferred
• Knowledge of Ticketmaster, or similar software
• Willingness to work unconventional hours as job duties demand
• Experience with cash handling
• Ability to handle difficult situations in a professional manner
• Ability to quickly adapt and adjust projects to new expectations and direction
• Ability to work independently and solve problems using sound decision-making skills
• Ability to lead and coordinate projects
• Willingness to travel, as job duties demand
• Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
• Professional and friendly demeanor
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to learn and work within systems such as MS Office, project management tools, and other company software
PHYSICAL DEMANDS AND WORK ENVIRONMENT
• Extended periods of sitting at a computer station or work desk
• Utilization of hands and fingers to operate computers and office equipment
• Regularly exposed to large crowds and high volumes of noise
This position is expected to work forty (40) hours per week or more. This position is an at-will position, meaning that either party may terminate the employment relationship at any time without notice or cause.
Salary/Benefits
Benefits
• Paid time off (PTO)
• Parental leave
• Life insurance
• Short-term disability insurance
• Employee assistance program (EAP)
• Health insurance, dental insurance, and vision insurance
• Flexible spending accounts (FSA, dependent care)
• 401(k)
Additional Information
Founded in 1964 in Madison, WI, Frank Productions started as a family-run, full-service concert promotion company, bringing renowned artists like Johnny Cash, Elvis Presley, and Bruce Springsteen to Wisconsin. Over the next five decades, it grew to become one of the largest concert promoters in the United States by building a business model that focuses on helping artists achieve their goals rather than just selling tickets. Today, as a joint-venture partner with Live Nation, Frank Productions continues its successful growth through its brands FPC Live and National Shows 2, which provide executive and administrative management and are involved in every facet of event management to support artists at all stages of their careers.
