Box Office Assistant

This is a Part Time Job

Frank Productions, LLC is looking for Box Office staff to join our team part-time in Madison, WI. Positions are open at the following venues: The Sylvee, The Orpheum, Majestic, and High Noon Saloon with a starting rate of $20/hr. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

WHAT THIS PERSON WILL DO
• Assist in daily operations of the box office, including opening and closing box office procedures
• Quickly and efficiently identify a customer's will-call order by verifying all pertinent customer information including the customer's name, email, and order number in order to distribute tickets
• Assist customers with mobile tickets during day-of-event and ingress
• Understand the venue seat-map and assist customers in seat selection
• Efficiently and accurately answer customer questions in-person and over the phone
• Accurately accept customer payment while adhering to company's procedures and policies
• Utilize ticketing software to sell tickets to patrons
• Follow company protocol for the relevant building as communicated by venue management
• All other duties as assigned

WHAT THIS PERSON WILL BRING
• Applicable customer service skills working with a diverse set of customers
• Ability to work independently and solve problems using sound decision-making skills
• Ability to learn and work within systems such as MS Office, ticketing software, and other company software
• Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
• Ability to handle difficult situations and sensitive information with care and professionalism
• Professional and friendly demeanor
• Excellent organizational skills and attention to detail
• Committed to learning, and fostering an environment of diversity, equity, and inclusion
• Background check required

PHYSICAL DEMANDS AND WORK ENVIRONMENT
• Extended periods of sitting in a box office
• Performs duties while standing and walking, including ascending and descending stairs
• Utilization of hands and fingers to operate computers and ticketing equipment
• Lifts up to 20 pounds
• Crouches, kneels, bends, and reaches frequently
• Regularly exposed to large crowds and high volumes of noise
• Regularly exposed to lighting changes including low lit areas, strobe lights, and moving lights
• Occasionally works in outdoor conditions
• Requires extended work hours

Frank Productions was established in Madison, WI in 1964 and is one of the largest concert promotion companies in the United States. We're a full-service concert promotion company involved in every facet of live entertainment events. This includes talent buying, production, ticketing, marketing, sponsorships, venue operations and more. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO and Charleston, SC.

Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers' premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.