Head of Operations
Flightstory
London, ENThis is a Full Time Job
HEAD OF OPERATIONS - THE FUND
REPORTING TO: CHIEF INVESTMENT OFFICER
LOCATION: LONDON
ROLE MISSION
Build and own the operating model that lets Fund II run and scale: governance, providers, valuations, reporting and fund launch. As the most senior operations hire, you'll own the back and middle office end to end, building the team beneath you while working with strong outsourced partners for specialist functions.
KEY OUTCOMES
• Design and stand up the operating model, leading operations through to fund launch and close, with foundations built for a larger, institutional future fund
• Own governance and oversee outsourced providers across fund administration, accounting, compliance, AIFM oversight, legal, audit and valuation support
• Run the operational workstream of the raise: LP onboarding, KYC/AML, subscription documents, side letters and the data room through to close
• Manage treasury and banking relationships, including cash management, FX exposure and capital call/distribution mechanics
• Own the valuations policy and reporting cadence to investors and internal stakeholders
• Hire and lead the operations team, starting with an Investor Relations Manager and a Fund Operations Manager, delivering institutional quality servicing while staying lean
• Select and implement core technology, CRM, portfolio monitoring, document management and data security, so systems scale with AUM without a proportional rise in headcount
CORE COMPETENCIES
• Senior operations leadership in a fund environment (venture, private equity or asset management), ideally including a fund launch or a step change in AUM
• Strong working knowledge of fund administration, AIFM and compliance, valuations, audit and investor reporting
• Proven experience selecting and managing external providers
• A builder who can create structure from scratch and lead a small, high calibre team
• High trust, low ego and comfortable working hands on in a fast moving, founder led business
YOU'LL THRIVE HERE IF
• You like building operating infrastructure, not just running it
• You balance institutional rigour with a lean, pragmatic mindset
• You're happy being hands on today while building the team for tomorrow
IDEAL BACKGROUND
• Senior operations experience within a fund environment, ideally including a launch or major AUM step change
• Deep familiarity with fund administration, compliance, valuations and investor reporting
• A track record building operations functions and teams from the ground up
Additional Information
Founded by Steven Bartlett, the Flight Fund has successfully backed disruptive founders in consumer and tech, supporting category-defining companies such as SpaceX, Groq, Huel, Replit, and Lovable. Fund II builds on the success of its predecessor, maintaining a focused thesis in Series A consumer products and consumer/prosumer tech, while adopting a growth-stage lens to identify the next generation of innovative companies. Both funds are part of Steven.com, an end-to-end operating system for the creator economy that aims to scale human creativity across Media, Community, and Products, supported by proprietary technology and a dedicated team of 150 experts in the UK and US. Founders in the portfolio receive not only capital but also mentorship, guidance, and access to the extensive Steven.com ecosystem and network.
